For most organizations, maturity is stuck at “average”. Only 10% of IT organizations are getting real traction on the path to IT excellence. Why?
Organizations are making progress until they hit a familiar brick wall: tooling.
They’ve either outgrown their IT management tools, or over-customized to the point where they’re spending more time managing tools than managing services.
Read the guide to discover:
- Why understanding IT maturity is the key to sourcing relevant IT management technology
- What IT maturity looks like at each step on the path to IT excellence
- Typical technology requirements at each stage of IT maturity