Drive improvement through self-service, knowledge management, and automation
Most IT service desks aspire to improve across all three of better, faster, and cheaper; but what does your service desk need to do to jump from good to great? In this webinar, Stephen Mann (ITSM.tools) will explain how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success.
