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10 Quick Wins to Transform Your IT Service Desk from Good to Great

Webinar with Stephen Mann (ITSM.tools)

Drive improvement through self-service, knowledge management, and automation

Most IT service desks aspire to improve across all three of better, faster, and cheaper; but what does your service desk need to do to jump from good to great? In this webinar, Stephen Mann (ITSM.tools) will explain how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success.
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Presenter:

Stephen Mann, Principal Analyst and Content Director at ITSM.tools

Watch now to:

  • Understand the common issues encountered with each of these key ITSM capabilities
  • Learn from past industry mistakes
  • Receive practical advice on how best to succeed with each high-value service and support capability
  • Discover the key perspectives your AI strategy should cover
Around the world, Enterprise Business chooses Axios Systems for exceptional service management software solutions.

“The product works out of the box. With minimal configuration you’ll have exposure over your infrastructure to a level you’ve not had before, allowing you to make informed business decisions.“ 

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