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4 Quick Steps to Select an Alternative ITSM Tool

An expert guide for ITSM tool selection success

Industry analyst Stephen Mann (ITSM.Tools) provides a practical guide with 4 quick steps to choose your next fit-for-purpose ITSM tool. It reveals the commonly-adopted ITIL processes and “high-value” capabilities. That your next ITSM tool can deliver against the requirements of both IT operations and business-level outcomes for the 2020s.

Follow the steps to select your next ITSM tool:

  1. Develop internal understanding
  2. Understand the ITSM tool market
  3. "Table stakes" and "high-value" ITSM tool capabilities
  4. RFP creation and selection tips
 
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