Enterprise applications should deliver strategic value, not drain resources through application management overheads. Upgrades are necessary to get access to the latest technology you need to support the business, but often the complexity of the upgrade project makes it impractical or even impossible.
Is your ITSM solution upgradeable by design?
The tools you select (and how you use them) have a huge impact on how easy or difficult it will be to upgrade to the latest functionality. Complexity, customization and integration all play a part. By having an awareness of the issues that cause upgrade headaches you can avoid lengthy ITSM upgrade projects, spend less time managing your ITSM solution and more time delivering value to the business.
In this whitepaper you’ll find out:
The 5 common issues that make upgrade projects painful
The impact of a complex and lengthy upgrade process
Strategies for avoiding upgrade headaches
Why you should consider a solution that isupgradeable by design