<img alt="" src="https://secure.leadforensics.com/151457.png" style="display:none;">
scff-0017-1

5 Minute Briefing

Social Knowledge Management

Social Knowledge Management

Knowledge is the lifeblood of every organization, yet most IT knowledge management initiatives fail to gain traction and die on the vine. Why?

Trying to populate a knowledge base with brute force authoring doesn’t work. The people with the valuable knowledge are always busy, so the knowledge base never becomes the “go-to” resource it was meant to be.

But there is another way. By capturing conversations about IT problems – as they happen – you can continuously feed and refresh your knowledge base.

In this briefing you’ll read about:

  • How to surface knowledge with collaboration
  • Why capture beats creation
  • How social knowledge curation works
  • An example use case
 
Complete the form on the right to access the briefing now
5 Min Social Knowledge Management.jpg
FedEx
Aviva
logo-sobeys
ScottishGov
587b50af44060909aa603a7b
Mohawk
AssociatedBritishFoodsLogo
Network-Rail-Logo-copy
HM_Revenue_&_Customs.svg