Knowledge is the lifeblood of every organization, yet most IT knowledge management initiatives fail to gain traction and die on the vine. Why?
Trying to populate a knowledge base with brute force authoring doesn’t work. The people with the valuable knowledge are always busy, so the knowledge base never becomes the “go-to” resource it was meant to be.
But there is another way. By capturing conversations about IT problems – as they happen – you can continuously feed and refresh your knowledge base.
In this briefing you’ll read about: