Published: November 21, 2019
ITSM tool buyers often evaluate vendors based on their positioning in industry research analyses without carefully considering whether these vendors align with their current organizational requirements. This can cause I&O leaders to overinvest in solutions that reach far beyond their level of maturity.
We believe Gartner’s latest research note is a comprehensive 6-step report designed to help select an ITSM product and vendor whose capabilities will deliver value and enable measurable I&O improvements without unnecessary overspend.
Gartner, 6 Smart Steps for ITSM Tool Selection Success, Chris Matchett, Rich Doheny, Keith Andes, 21 November 2019
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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