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6 Smart Steps for ITSM Tool Selection Success

6 Smart Steps for ITSM Tool Selection Success

Published: November 21, 2019

6 Smart Steps for ITSM Tool Selection Success
In this guide, we believe you will uncover: 
  • What to consider when matching your I&O maturity with ITSM capability
  • How to select a product and vendor that align with your organization’s critical requirements
  • How to categorize RFP selection criteria to refine choices critically

"Identifying the right IT service management tool can be challenging when relying exclusively on the Magic Quadrant or ITIL-based RFP templates. I&O leaders should use this six-step buyers guide to better assess factors such as I&O maturity, ITOM integration, licensing and vendor viability." Gartner, 6 Smart Steps for ITSM Tool Selection Success, 2019

ITSM tool buyers often evaluate vendors based on their positioning in industry research analyses without carefully considering whether these vendors align with their current organizational requirements. This can cause I&O leaders to overinvest in solutions that reach far beyond their level of maturity.

We believe Gartner’s latest research note is a comprehensive 6-step report designed to help select an ITSM product and vendor whose capabilities will deliver value and enable measurable I&O improvements without unnecessary overspend.

Gartner, 6 Smart Steps for ITSM Tool Selection Success, Chris Matchett, Rich Doheny, Keith Andes, 21 November 2019

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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