Breaking down the barriers

The 7 shared attributes of IT Service Leaders

Breaking down the barriers

The key to success when it comes to ITIL® is becoming fully mature. But getting to that elusive Level 5 requires collaboration.

By following and cementing all seven stages, organizations can consolidate IT capabilities and become more efficient. Maturity is less about scores and more about execution.

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Breaking down the barriersGartner research shows that enterprise IT maturity is stuck halfway up the 5-step ladder and is at an impasse. Our latest paper shows why maturity is more than just process improvement.

The seven factors contributing towards high maturity must be strongly harnessed to ensure progress and success that is not temporary.

Read the whitepaper to discover insights including:

  • Ending break-fix and moving beyond legacy services
  • Empowering people with the service process
  • Creating a persuasive IT Service Vision
 
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