IT Service Management insights from across the globeAcross the world, three in five organizations have adopted service management within at least one non-IT department. Despite this progress, a regional divide has emerged, with the US and UK showing greater uptake than parts of western Europe.

The global community of service management professionals has taken note. Opportunities are being scoped, plans designed. Are you ready to make a difference in your organization?

Read the whitepaper to discover:

  • What this means for your enterprise
  • The fears and motivations colleagues are likely to have
  • Strategies for extending service management across teams
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