by Hannah Mandapat, on 16-May-2022 17:10:44
At long last, SITS (The Service Desk and IT Support Show) opened their doors for a great 2-day show. 🕔 4m read Postponed from last year due to the ongoing …
Read Storyby Hannah Mandapat, on 10-May-2022 10:57:13
According to Gartner’s latest survey, 74% of technology investments are funded by business units outside of IT. 🕔 5m read The increasing number of ‘business technologists’ means that every aspect …
Read Storyby Hannah Mandapat, on 29-Apr-2022 13:44:03
ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, ensuring they align with an organization’s key business goals and provide great value to customers …
Read Storyby Kirstie Lingel, on 19-Apr-2022 15:58:35
Facilities managers used to be the unsung heroes of an organization. But those days of anonymity are over. Facilities teams are front and center in the post-pandemic world. Your expertise …
Read Storyby Kirstie Lingel, on 05-Apr-2022 09:00:00
The employee experience has never mattered more – and the pressure on HR teams to improve it has never been greater. Let’s explore the issues and – more importantly – …
Read Storyby Kirstie Lingel, on 16-Mar-2022 09:17:46
There’s no shortage of research showing if you want to have happy customers you need to have happy employees. It’s a link that shows no signs of breaking. As Bain …
Read Storyby Candice Arnold, on 02-Mar-2022 09:44:11
Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years …
Read Storyby Candice Arnold, on 31-Jan-2022 11:02:39
2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and onto technology. Understanding how to transfer different types of workloads …
Read Storyby Candice Arnold, on 13-Jan-2022 09:48:14
Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt more quickly than the competition to stay ahead. To do …
Read Storyby Candice Arnold, on 04-Jan-2022 16:00:00
When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he knew what he was talking about. It’s an immutable truth …
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