Axios Blog

by Martin Stewart, on 23-Mar-2020 15:45:00

IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT environments. Under pressure to provide more (and better) IT services to their …

Read Story
Topics:AutomationIntegrationIT Service ManagementUnified IT

by Laura Herr, on 09-Jan-2020 16:01:52

Software license compliance and optimization is founded on knowing what you use According to an ITAM Review survey, 85% of organizations are over-licensed1. In other words, these organizations own more …

Read Story
Topics:ITOMAutomationSAM

by Markos Symeonides, on 02-Jan-2020 15:45:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

Read Story
Topics:ITSMITIL 4

by Stephen Mann, on 16-Dec-2019 11:00:00

Enterprise service management – “the use of IT service management (ITSM) principles and capabilities in other business areas to improve performance, service, and outcomes” – has now achieved a level …

Read Story
Topics:ESMChange Management

by Stephen Mann, on 02-Dec-2019 14:05:00

Most modern IT service desk and help desk aspire to improve across all three of “better, faster, cheaper.” But what does your service desk need to do to jump from good to great? There are, of course, many opportunities to improve upon …

Read Story
Topics:ITSMService DeskStephen MannEfficiencyITSM.Tools

by Martin Stewart, on 09-Oct-2019 11:12:08

AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also …

Read Story
Topics:TrendsStrategyAutomationAIChatbot

by Stephen Brunsdon, on 22-Aug-2019 11:31:00

Single system for IT management meets unified solution for privileged account security CyberArk is the market-leading Privileged Access Security solution, helping organizations protect the administrator accounts which are the focus of most cyberattacks. The assyst IT management solution integrates …

Read Story
Topics:ITOMCyberArkSoftware Recognition Dictionary

by Markos Symeonides, on 24-Jul-2019 09:48:00

One of the key themes we have seen over the last few years is that a large proportion of customers are considering Enterprise Service Management as a solution to a number …

Read Story
Topics:ESMChange Management

by Martin Stewart, on 15-Jul-2019 14:54:59

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers …

Read Story
Topics:ITIL 4IT Service Management

by Chris Burnside, on 17-Jun-2019 15:27:55

As discussed in our previous blog post, “Using assyst to overcome the five key business challenges to Enterprise Service Management", Axios Systems UK Account Manager Chris Burnside explained that ESM is not …

Read Story
Topics:ESM

Welcome to the Axios Blog

Stay in the Loop with the Latest News and Insights.

Subscribe to Updates