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Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.
Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.
How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey.
Written by Rory Canavan, SAM Charter
This post concentrates on putting Cloud operations first, making the most of SaaS to drive efficiencies and higher productivity through leveraged ITSM.
In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and a fully integrated ITOM Suite.