To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset.

People in the organization will think they know what is going on, but assumptions can be dangerous. In a...

Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.

How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey.

Written by Rory Canavan, SAM Charter

Written by Rory Canavan, SAM Charter