by Markos Symeonides, on 04-May-2021 15:00:00
Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of …
Read Storyby Markos Symeonides, on 18-Mar-2021 14:00:00
No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get proactive about problem management. Where do you start? Part of …
Read Storyby Markos Symeonides, on 03-Mar-2021 15:15:00
Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So how do we define proper prioritisation? And who should decide …
Read Storyby Markos Symeonides, on 08-Feb-2021 13:15:00
A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …
Read Storyby Markos Symeonides, on 02-Feb-2021 13:30:00
In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m Customer …
Read Storyby Markos Symeonides, on 01-Feb-2021 14:14:39
Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m Customer …
Read Storyby Markos Symeonides, on 29-Jan-2021 13:00:00
Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story …
Read Storyby Markos Symeonides, on 26-Jan-2021 13:42:42
Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you …
Read Storyby Markos Symeonides, on 14-Dec-2020 13:51:50
Find out which ITSM topics were most popular with your peers. It's no surprise that ITIL 4 dominates the hit list for 2020. 🕙 3m What are the Four Dimensions …
Read Storyby Markos Symeonides, on 09-Dec-2020 14:00:00
Get free access to this Gartner report: Leverage 4 Domains of AITSM to Evolve ITSM Tools and Practices — for a limited time only. 🕙 3m What is AITSM? Initially, …
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