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Are You Having the Right Conversations About Your ITSM Tool?

Author: Stephen Brunsdon
Published: 30 October 2018

As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck in a "merry-go-round", changing their tool every few years because...

Categories: ITSM, ESM, Replacement, Analyst

ITSM Tools Have Changed But Have You?

Author: Stephen Brunsdon
Published: 26 October 2018

Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies that are being managed (using the tools and ITSM best...

Categories: ITSM, ESM, Replacement, Analyst

ITSM tool consolidation: plan your approach

Author: Stephen Brunsdon
Published: 17 October 2018
Categories: ITSM

ITSM tool consolidation: asking the right questions

Author: Stephen Brunsdon
Published: 16 October 2018

To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset.

People in the organization will think they know what is going on, but assumptions can be dangerous. In a...

Categories: ITSM

6 Steps for Consolidating Multiple ITSM Tools

Author: Stephen Brunsdon
Published: 31 August 2018
Categories: ITSM

ITSM toolset consolidation: consolidating what?

Author: Stephen Brunsdon
Published: 24 July 2018

Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.

Categories: ITSM

Why consolidate your ITSM toolset?

Author: Stephen Brunsdon
Published: 17 July 2018

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.

Categories: ITSM

Create and Maintain a Supported Software Catalog

Author: Stephen Brunsdon
Published: 26 April 2018

How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey.

Categories: SAM Charter, SAM, ITOM, ITSM

Support & Maintenance Review

Author: Stephen Brunsdon
Published: 26 April 2018
Categories: SAM Charter, SAM, ITOM, ITSM

KPIs in SAM

Author: Stephen Brunsdon
Published: 26 April 2018
Categories: SAM Charter, SAM, ITOM, ITSM

Latest 5 articles