by Stephen Brunsdon, on 15-Nov-2017 13:51:00
by Stephen Brunsdon, on 15-Nov-2017 13:51:00
Designing or redesigning a Service Catalog?
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When users can check the status of their requests via the catalog, the number of inbound Service Desk requests is likely to diminish, allowing IT to focus on other value-adding projects for the business.
Fundamentally, a service or asset should be easily discovered by anyone in any department. This means using the language of the business, and understanding how colleagues from different departments are likely to categorize requests. The design should match this as closely as possible.
Enterprise Service Management
IT Operations Management