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Axios blog

Axios Blog

Latest Articles

Service Catalogue – The Reality Beyond the Hype

Author: Markos Symeonides
Published: 31 August 2017

This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host

Service Catalog is Key to Better IT

Author: Markos Symeonides
Published: 29 August 2017

John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that implementing a Service Catalog alters the...

Is IT in the “Always Behind Business?”

Author: Markos Symeonides
Published: 23 August 2017

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to do more with less. These CIOs feel they just can’t...

Categories: Insights, SaaS, ITSM, assyst

The 5 Upgrade Headaches – Headache #5: Application Complexity

Author: Markos Symeonides
Published: 22 August 2017

This is the first in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

Categories: Whitepaper, Upgrades, ITSM

Service Catalog Implementation Challenges and How to Avoid Them

Author: Markos Symeonides
Published: 22 August 2017

In my previous post on Service Catalogs, I outlined why having one is important and what elements should feature in a good one.  In this post, I will outline some of the common challenges associated with implementing a Service Catalog and outline 5...

The 5 Upgrade Headaches – Headache #4: Migration Customizations and Integrations

Author: Markos Symeonides
Published: 22 August 2017

This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

The 5 Upgrade Headaches - Headache #3: Withdrawn Support and Solution Sun-Setting

Author: Markos Symeonides
Published: 22 August 2017

This is the third in a six part series in which Axios Systems’s EVP Markos Symeonides discusses the top five headaches IT managers face when upgrading their ITSM solution.

 Now that we’ve talked about Application Complexity and Migrating...

Categories: Whitepaper, Upgrades, ITSM

It’s Not Time to Go Fishing - Forget About Framework Computing

Author: Markos Symeonides
Published: 22 August 2017

We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.”  Now this may have been true a decade or two ago, but not any longer.  IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate,...

What Is a Service Catalog? – A Quick Reference Guide

Author: Markos Symeonides
Published: 22 August 2017

IT departments are facing new pressures to align their services with business needs, develop standardized processes and improve internal customer satisfaction, all while keeping costs low.  Arguably one of the best ways to achieve this is through a...

RBS: Avoidable IT Issues and the Ripple Effect

Author: Brian Kerr
Published: 21 August 2017

We’ve all heard by now the issues Royal Bank of Scotland (RBS) is experiencing due to the malfunction of one of its payment programs during an upgrade and its effects on more than 17 million business and personal accounts. The good news is, the...

Categories: Insights, ITSM, ITIL

Video: Social Software and IT Service Management, An Expert’s Opinion

Author: Markos Symeonides
Published: 20 August 2017

In an ongoing effort to bring our customers, partners and the industry as a whole, the latest and greatest information on ITSM and ITIL, Axios Systems has taken part in a series of video segments in which ITIL Chief Architect Sharon Taylor answers...

George Spalding of PINK Elephant – Best Practices for Social IT Management

Author: Markos Symeonides
Published: 19 August 2017

A few weeks ago we had the pleasure of sponsoring a webinar presented by George Spalding, Executive Vice President of PINK Elephant.  The session “The Phenomenon of Social Media—How will it Impact your IT Organization ” highlighted the many aspects...

Buyer Beware - Know the Difference Between Customization and Configuration

Author: Markos Symeonides
Published: 18 August 2017

There are times in life when you want to have things customized to your specific requirements. For example, a custom-made suit often has a better fit, is more comfortable and looks better than one bought off the rack. But, in the world of IT Service...

assyst10 Brings Social IT Management to the Enterprise!

Author: Markos Symeonides
Published: 16 August 2017

As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that aligns IT services to business outcomes.  That is why Axios Systems...

Service Management – In It for the Long-haul

Author: Martin Stewart
Published: 15 August 2017

Often enterprises make major IT purchases with the hope that the new purchase will be the “magic bullet” to fix all of their IT woes.  Unfortunately, the reality is not so simple, especially when dealing with IT service management.  Major enterprise...

Categories: Whitepaper, ITSM, ITIL

Be Your Own ITSM Success Story

Author: Martin Stewart
Published: 14 August 2017

For nearly 25 years Axios has been solely focused on IT Service Management (ITSM). This not only makes us true experts in the industry, but it has given us the opportunity to work with many different types of companies…facing many different IT...

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