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Axios blog

Axios Blog

Latest Articles

The 5 upgrade headaches (5 of 5): Version incompatibility and multi-stage upgrades

Author: Martin Stewart
Published: 30 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades.
 
Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and innovation to organizations. During peak...
Categories: Whitepaper, Upgrades, ITSM

The 5 upgrade headaches (4 of 5): Too little, too late

Author: Martin Stewart
Published: 29 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them.
 
In an increasingly turbulent business environment, change is the only constant. Changes in market demands force...
Categories: Whitepaper, Upgrades, ITSM

The 5 upgrade headaches (3 of 5): Withdrawn support and solution sun-setting

Author: Dr Nigel Martin
Published: 28 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of vendors withdrawing application support and sun-setting their solutions.
 
In recent years, the economic situation and the consolidation of the ITSM software...
Categories: Whitepaper, Upgrades, ITSM

The 5 upgrade headaches (2 of 5): Migrating customizations and integrations

Author: Dr Nigel Martin
Published: 27 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of customization and integrations.
 
Every organization is different and it is common for organizations to have unique requirements for their Service Desk and ITSM...
Categories: Whitepaper, Upgrades, ITSM

The 5 upgrade headaches (1 of 5): Application complexity

Author: Stephen Brunsdon
Published: 26 September 2017
For the next 5 weeks we’ll be looking at the 5 key issues that cause application upgrade headaches and some strategies for how you can avoid the pain. This week, we look at application complexity.
 
Many IT Service Desk and IT Service...
Categories: Whitepaper, Upgrades, ITSM

Whitepaper: The 5 ITSM solution upgrade headaches…and how to avoid them

Author: Martin Stewart
Published: 25 September 2017
Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology you need to support the...
Categories: Whitepaper, Upgrades

Top 7 ITSM trends for 2014 and beyond: Knowledge Management

Author: Martin Stewart
Published: 24 September 2017
Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is   Knowledge Management .

Top 7 ITSM trends for 2014 and beyond: Big Data and Analytics

Author: Martin Stewart
Published: 23 September 2017
Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is   Big Data and Analytics .
Categories: Whitepaper, Trends

Top 7 ITSM trends for 2014 and beyond: Shadow IT and IT as a service broker

Author: Martin Stewart
Published: 22 September 2017
Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is   Shadow IT and IT as a service broker .
Categories: Whitepaper, Trends

Top 7 ITSM trends for 2014 and beyond: BYOD becomes BYOT

Author: Martin Stewart
Published: 21 September 2017

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT.

Categories: Whitepaper, Trends

Top 7 ITSM trends for 2014 and beyond: Omnichannel IT Support

Author: Martin Stewart
Published: 20 September 2017

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support.

Categories: Whitepaper, Trends

Top 7 ITSM trends for 2014 and beyond: End User Experience

Author: Martin Stewart
Published: 19 September 2017

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX).

Top 7 ITSM trends for 2014 and beyond: Business-IT Fusion

Author: Martin Stewart
Published: 18 September 2017

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond).

Categories: Whitepaper, Trends, ESM

Creating a Service Catalog Forces IT to Grow Up

Author: Martin Stewart
Published: 17 September 2017

Today we have a guest post from George Spalding, VP at Pink Elephant, 

 We’ve all been there.  Someone asks, “So what does IT do?” Our answer is, “Nearly everything!”   The truth is that a frightening number of IT organizations should answer,...

How is IT going to deal with an unpredictable future?

Author: Martin Stewart
Published: 14 September 2017

A few days ago I came across an article called Your ITSM program on the second half of the chess board: Are you ready? written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the...

Categories: Insights, webinar, ITSM

Breaking the ITSM fire-fighting loop

Author: Markos Symeonides
Published: 13 September 2017

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s...

Categories: Insights, webinar, ITSM

Are we ready to admit we’re all consumers?

Author: Markos Symeonides
Published: 12 September 2017

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch with Jonathan at ...

Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?

Author: Markos Symeonides
Published: 11 September 2017
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 
 
Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes.  The longer answer is…Probably…It...

Replacing your current ITSM solution? Part 1 – Drivers for replacements

Author: Markos Symeonides
Published: 10 September 2017

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM solution half the problem? Running IT services...

How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction

Author: Markos Symeonides
Published: 09 September 2017

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social...

The ROI of IT Service Management

Author: George Spalding
Published: 07 September 2017

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 

Replacing an ITSM Solution

Author: Markos Symeonides
Published: 05 September 2017

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.

Categories: Insights, Replacement, SaaS

Drivers for ITSM Solution Replacement

Author: Markos Symeonides
Published: 04 September 2017

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our forthcoming webinars on the topic. See the bottom of...

Categories: Insights, ITSM, Replacement

Social IT Management: Another Reinvention of IT

Author: Markos Symeonides
Published: 02 September 2017

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change - and yet, there has been a recent change that has...

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