<img alt="" src="https://secure.leadforensics.com/151457.png" style="display:none;">
Menu
Free Pack
Buy Now

by Martin Stewart, on 30-Sep-2017 16:49:00

Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades. Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and …

Read Story
Topics:WhitepaperUpgradesITSM

by Martin Stewart, on 29-Sep-2017 16:50:00

Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them. In an increasingly turbulent business environment, change is the only …

Read Story
Topics:WhitepaperUpgradesITSM

by Dr Nigel Martin, on 28-Sep-2017 16:51:00

Continuing the theme of upgrade headaches this week we look at the impact of vendors withdrawing application support and sun-setting their solutions. In recent years, the economic situation and the …

Read Story
Topics:WhitepaperUpgradesITSM

by Dr Nigel Martin, on 27-Sep-2017 16:52:00

Continuing the theme of upgrade headaches this week we look at the impact of customization and integrations. Every organization is different and it is common for organizations to have unique …

Read Story
Topics:WhitepaperUpgradesITSM

by Stephen Brunsdon, on 26-Sep-2017 16:53:00

For the next 5 weeks we’ll be looking at the 5 key issues that cause application upgrade headaches and some strategies for how you can avoid the pain. This week, …

Read Story
Topics:WhitepaperUpgradesITSM

by Martin Stewart, on 25-Sep-2017 16:54:00

Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology …

Read Story
Topics:WhitepaperUpgrades

by Martin Stewart, on 24-Sep-2017 16:56:00

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management. Knowledge is the lifeblood of an organization and one of the …

Read Story
Topics:WhitepaperTrendsKnowledge Management

by Martin Stewart, on 23-Sep-2017 16:57:00

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics. Big data is characterized by three attributes – volume, …

Read Story
Topics:WhitepaperTrends

by Martin Stewart, on 22-Sep-2017 16:58:00

Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is Shadow IT and IT as a service broker. Just as Bring Your Own …

Read Story
Topics:WhitepaperTrends

by Martin Stewart, on 21-Sep-2017 16:59:00

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT. As private ownership of laptops, tablets and smartphones continues …

Read Story
Topics:WhitepaperTrends

by Martin Stewart, on 20-Sep-2017 17:00:00

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support. When consumers are looking to buy products or services, …

Read Story
Topics:WhitepaperTrends

by Martin Stewart, on 19-Sep-2017 17:01:00

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX). Although conversations around needs, demands and service levels usually …

Read Story
Topics:WhitepaperTrendsUser Experience

by Martin Stewart, on 18-Sep-2017 17:01:00

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond). This week, we look at Business-IT Fusion. IT has been talking about …

Read Story
Topics:WhitepaperTrendsESM

by Martin Stewart, on 17-Sep-2017 17:03:00

Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …

Read Story
Topics:InsightsService CatalogCMDB

by Martin Stewart, on 14-Sep-2017 17:06:00

A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the …

Read Story
Topics:InsightswebinarITSM

by Markos Symeonides, on 13-Sep-2017 17:08:00

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all …

Read Story
Topics:InsightswebinarITSM

by Markos Symeonides, on 12-Sep-2017 17:09:00

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch …

Read Story
Topics:InsightsITSMService Catalog

by Markos Symeonides, on 11-Sep-2017 17:10:00

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short …

Read Story
Topics:webinarGeorge SpaldingPink ElephantIT Maturity

by Markos Symeonides, on 10-Sep-2017 17:15:00

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …

Read Story
Topics:InfographicReplacementassyst

by Markos Symeonides, on 09-Sep-2017 17:22:00

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices …

Read Story
Topics:InsightsSocial IT ManagementITSMUser Experience

by George Spalding, on 07-Sep-2017 17:24:00

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. It’s been a year or so since my last webinar with Axios Systems. In that …

Read Story
Topics:webinarPink ElephantIT Investment

by Markos Symeonides, on 05-Sep-2017 17:25:00

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and …

Read Story
Topics:InsightsReplacementSaaS

by Markos Symeonides, on 04-Sep-2017 17:26:00

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our …

Read Story
Topics:InsightsITSMReplacement

by Markos Symeonides, on 02-Sep-2017 17:28:00

IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people …

Read Story
Topics:WhitepaperSocial IT ManagementSaaS