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Axios blog

Axios Blog

Latest Articles

Fixing your CMDB to reconnect IT with the business

Author: Patrice Burnside
Published: 31 October 2017

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion or new technologies. 

Categories: Whitepaper, CMDB

IT budgets: why we can't ignore the challenging truths

Author: Patrice Burnside
Published: 30 October 2017

After surveying more than 260 large enterprises about their IT budgets, a key set of challenging truths have emerged: 

Categories: Whitepaper, ITAM

Trust: the not-so-secret ingredient for developing better service management

Author: Patrice Burnside
Published: 29 October 2017
There are lots of things you can control  about               

Choosing the right words for service management

Author: Patrice Burnside
Published: 28 October 2017
Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'...
Categories: Whitepaper, ESM, Strategy

Service-management relationships: are you taking them for granted?

Author: Patrice Burnside
Published: 27 October 2017
If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the   human side of service management.
Categories: ESM, Stephen Mann, Whitepaper

We love to be champions, but more than that we love to help in enterprise service management

Author: Patrice Burnside
Published: 26 October 2017
Have you heard the good news? Axios Systems have been named a 'ch ampion' in  enterprise service desk software.
Categories: Insights, ESM, Analyst

Want to get more from your team? Try digging for gold — gamification gold

Author: Dr Nigel Martin
Published: 25 October 2017

 

Proud to be a leading exporter of digital technologies

Author: Patrice Burnside
Published: 24 October 2017

Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies.

 Holyrood.com — Scotland’s award-winning current affairs magazine — have identified...

Categories: Insights

Social Knowledge Management

Author: Dr Nigel Martin
Published: 23 October 2017

Capture versus Creation

Making IT Collaboration Work

Author: Dr Nigel Martin
Published: 22 October 2017
IT needs to harness social technology with a clear purpose. Enterprise 

Building a business case for IT investment

Author: Dr Nigel Martin
Published: 21 October 2017
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable...

Improving ITSM by leveraging user feedback

Author: Dr Nigel Martin
Published: 20 October 2017
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of...

ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation

Author: Dr Nigel Martin
Published: 19 October 2017
It’s a fact that the quality of the Service Catalog can greatly affect the business’s 

5 bad habits that kill IT innovation and how to avoid them

Author: Dr Nigel Martin
Published: 18 October 2017
We often think of innovation as something that causes disruptive, big-bang changes in the way pe ople wo rk,  or dis tinctly new  products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as...
Categories: How-to Guide, Innovation

Key questions you need to ask to improve IT service delivery

Author: Dr Nigel Martin
Published: 17 October 2017
IT leaders are under pressure to improve services and IT performance.  IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT...
Categories: Insights, ITSM, Migration

Integrating ITSM & ITAM

Author: Dr Nigel Martin
Published: 16 October 2017

IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management...

Categories: Whitepaper, ITSM, ITAM

Systems Thinking for ITSM

Author: Martin Stewart
Published: 15 October 2017

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic...

Categories: Insights, ITSM

How to implement Enterprise Service Management (ESM)

Author: Dr Nigel Martin
Published: 15 October 2017

Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a...

Categories: Whitepaper, ESM, IT Maturity

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #5: The Enterprise Internet of Things

Author: Dr Nigel Martin
Published: 14 October 2017

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #4: Enterprise Service Management

Author: Dr Nigel Martin
Published: 13 October 2017

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #3: Improving the end user experience

Author: Dr Nigel Martin
Published: 12 October 2017
This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #2: Business-IT convergence

Author: Dr Nigel Martin
Published: 11 October 2017
Continuing the theme of the 5 big strategic ITSM challenges for 2015 , this week, we take a look at business-IT  converg ence.

The 5 Big Strategic ITSM Challenges for 2015 - CHALLENGE #1: How can central IT stay relevant to the business?

Author: Dr Nigel Martin
Published: 10 October 2017
Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’

The 5 Big Strategic ITSM Challenges for 2015

Author: Dr Nigel Martin
Published: 09 October 2017

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Enterprise Service Management - Making it work: The Adoption Journey

Author: Dr Nigel Martin
Published: 08 October 2017
We have been at the forefront of Enterprise Service Management since its evolution out of the traditional IT Service Management sphere.

 With organizations operating multiple legacy systems in the majority of functional areas, the big bang...

Categories: Whitepaper, ESM

Enterprise Service Management - The C-Level Perspective

Author: Dr Nigel Martin
Published: 07 October 2017
This week we take a look at Enterprise Service Management (ESM) from the C-Level perspective.

 In the last few years, the desire to leverage service management principles and practices has spread outwards from IT to encompass other service...

Categories: Whitepaper, ESM, Integration

ITSM Best Practice - Driving Efficiencies

Author: Dr Nigel Martin
Published: 06 October 2017

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If you missed our first infographic on...

ITSM Best Practice - Driving Customer Satisfaction

Author: Dr Nigel Martin
Published: 05 October 2017

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers.

Enterprise Service Management - The Service Domain Perspective

Author: Dr Nigel Martin
Published: 04 October 2017
This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective.

 A service domain is any business department or team that provides internal services to other departments,...

Enterprise Service Management - The End User Perspective

Author: Dr Nigel Martin
Published: 03 October 2017
This week we continue the theme of Enterprise Service Management, focusing on the end user perspective.

 To understand one of the main benefits of Enterprise Service Management it is important to understand one key concept: the end user...

Enterprise Service Management - The opportunity for IT

Author: Martin Stewart
Published: 02 October 2017
To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT.

 The IT department is a center for service management excellence within the business. IT is the most complex service...

What is Enterprise Service Management?

Author: Stephen Brunsdon
Published: 01 October 2017
The rise of Enterprise Service Management (ESM) has redefined the future role of IT, placing it at the heart of business transformation and service innovation. Over the coming weeks we’ll be looking at the rise of ESM, the opportunities for IT...

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