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by Patrice Burnside, on 31-Oct-2017 14:58:00

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion …

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Topics:WhitepaperCMDB

by Patrice Burnside, on 30-Oct-2017 14:59:00

After surveying more than 260 large enterprises about their IT budgets, a key set of challenging truths have emerged: Only 7% of IT professionals in the US expect an IT …

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Topics:WhitepaperITAM

by Patrice Burnside, on 29-Oct-2017 15:02:00

There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, …

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Topics:WhitepaperStephen MannESMCMDB

by Patrice Burnside, on 28-Oct-2017 15:10:00

Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'... Of course, communication is as much about context …

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Topics:WhitepaperESMStrategy

by Patrice Burnside, on 27-Oct-2017 15:12:00

If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the human side of …

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Topics:ESMStephen MannWhitepaper

by Patrice Burnside, on 26-Oct-2017 15:18:00

Have you heard the good news? Axios Systems have been named a'champion' in enterprise service desk software. That impartial recognition comes from Info-Tech Research Group, a full-service IT analyst firm in …

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Topics:InsightsESMAnalyst

by Dr Nigel Martin, on 25-Oct-2017 15:23:00

Universal desires power gamification Gamification isn’t new. Sales managers have been using competition as a motivation tool for decades. What is new is the application of competition and other game mechanics to other areas …

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Topics:5 Minute BriefingGamification

by Patrice Burnside, on 24-Oct-2017 15:25:00

Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies. Holyrood.com — Scotland’s award-winning current …

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Topics:Insights

by Dr Nigel Martin, on 23-Oct-2017 15:26:00

Capture versus Creation When thinking about knowledge management, the traditional approach is to think about the processes you will need to create knowledge content. How do you squeeze knowledge out …

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Topics:5 Minute BriefingKnowledge ManagementSocial IT Management

by Dr Nigel Martin, on 22-Oct-2017 15:28:00

IT needs to harness social technology with a clear purpose. Enterprise collaboration tools are gaining traction in other areas of the business and the benefits of a more “social” business are becoming …

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Topics:5 Minute BriefingCollaborationSocial IT Management

by Dr Nigel Martin, on 21-Oct-2017 15:30:00

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have …

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Topics:How-to GuideBusiness CaseIT Investment

by Dr Nigel Martin, on 20-Oct-2017 15:32:00

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to …

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Topics:How-to GuideUser ExperienceVoice of User

by Dr Nigel Martin, on 19-Oct-2017 15:34:00

It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …

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Topics:WhitepaperService CatalogITIL

by Dr Nigel Martin, on 18-Oct-2017 15:35:00

We often think of innovation as something that causes disruptive, big-bang changes in the way people work, or distinctly new products (or services) offered to customers - but this is only half …

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Topics:How-to GuideInnovation

by Dr Nigel Martin, on 17-Oct-2017 15:41:00

IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business …

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Topics:InsightsITSMMigration

by Dr Nigel Martin, on 16-Oct-2017 15:42:00

IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations …

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Topics:WhitepaperITSMITAM

by Martin Stewart, on 15-Oct-2017 17:04:00

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …

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Topics:InsightsITSM

by Dr Nigel Martin, on 15-Oct-2017 15:44:00

Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity …

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Topics:WhitepaperESMIT Maturity

by Dr Nigel Martin, on 14-Oct-2017 15:55:00

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things. The Internet of …

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Topics:WhitepaperTrendsInternet of ThingsBriefing Paper

by Dr Nigel Martin, on 13-Oct-2017 15:59:00

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015. IT isn’t the only service provider to the business. HR, Facilities Management, Procurement, Administration, Legal and …

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Topics:WhitepaperTrendsESMBriefing Paper

by Dr Nigel Martin, on 12-Oct-2017 16:02:00

This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience. Customer satisfaction is the key to building …

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Topics:WhitepaperTrendsUser ExperienceBriefing Paper

by Dr Nigel Martin, on 11-Oct-2017 16:07:00

Continuing the theme of the 5 big strategic ITSM challenges for 2015, this week, we take a look at business-IT convergence. For years, there has been talk about business-IT alignment - …

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Topics:WhitepaperTrendsESMBriefing Paper

by Dr Nigel Martin, on 10-Oct-2017 16:08:00

Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’ Staying …

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Topics:WhitepaperTrendsITSMBriefing Paper

by Dr Nigel Martin, on 09-Oct-2017 16:11:00

How technology, business and consumer mega-trends are impacting service management in 2015 Digitalization is creating major changes in the world of business today. Business models are changing. IT customer expectations …

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Topics:WhitepaperTrendsITSMBriefing Paper

by Dr Nigel Martin, on 08-Oct-2017 16:15:00

We have been at the forefront of Enterprise Service Management since its evolution out of the traditional IT Service Management sphere. With organizations operating multiple legacy systems in the majority …

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Topics:WhitepaperESM

by Dr Nigel Martin, on 07-Oct-2017 16:16:00

This week we take a look at Enterprise Service Management (ESM) from the C-Level perspective. In the last few years, the desire to leverage service management principles and practices has …

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Topics:WhitepaperESMIntegration

by Dr Nigel Martin, on 06-Oct-2017 16:18:00

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …

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Topics:InfographicSelf-ServiceAutomationESMCustomer Satisfaction

by Dr Nigel Martin, on 05-Oct-2017 16:20:00

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …

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Topics:InfographicCustomer SatisfactionSelf-ServiceService Catalog

by Dr Nigel Martin, on 04-Oct-2017 16:40:00

This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team …

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Topics:WhitepaperESMService Catalog

by Dr Nigel Martin, on 03-Oct-2017 16:41:00

This week we continue the theme of Enterprise Service Management, focusing on the end user perspective. To understand one of the main benefits of Enterprise Service Management it is important …

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Topics:WhitepaperESMUser Experience

by Martin Stewart, on 02-Oct-2017 16:42:00

To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …

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Topics:WhitepaperESMAutomationStrategy

by Stephen Brunsdon, on 01-Oct-2017 16:45:00

The rise of Enterprise Service Management (ESM) has redefined the future role of IT, placing it at the heart of business transformation and service innovation. Over the coming weeks we’ll …

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Topics:WhitepaperESMService Catalog