by Stephen Brunsdon, on 20-Feb-2018 17:12:34

With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist …

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Topics:SaaS

by Stephen Brunsdon, on 05-Feb-2018 12:17:45

In our previous blog post, Improving IT Maturity – Moving from “Service-aligned to Business Partner”, we looked at level-4 (Service-aligned) organizations and how they can take a step up the …

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Topics:IT Maturity

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