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by Stephen Brunsdon, on 24-Jul-2018 14:00:00

Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap. Before you can …

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Topics:ITSM

by Stephen Brunsdon, on 17-Jul-2018 09:58:17

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts. Here are some reasons why …

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Topics:ITSM