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by Stephen Mann, on 30-Oct-2018 16:07:45

As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck …

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Topics:ITSMESMReplacementAnalyst

by Stephen Brunsdon, on 26-Oct-2018 16:00:00

Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies …

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Topics:ITSMESMReplacementAnalyst

by Stephen Brunsdon, on 17-Oct-2018 13:00:00

You can’t simply switch one system on and switch off the others. Rapid consolidations rarely end well; people will abandon the change and drift back to the way they used …

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Topics:ITSM

by Stephen Brunsdon, on 16-Oct-2018 11:00:00

To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what …

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Topics:ITSM