by Stephen Mann, on 30-Oct-2018 16:07:45
As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck …
Read Storyby Stephen Mann, on 26-Oct-2018 16:00:00
Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies …
Read Storyby Stephen Brunsdon, on 17-Oct-2018 13:00:00
You can’t simply switch one system on and switch off the others. Rapid consolidations rarely end well; people will abandon the change and drift back to the way they used …
Read Storyby Stephen Brunsdon, on 16-Oct-2018 11:00:00
To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what …
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