by Chris Burnside, on 31-May-2019 17:19:05
One of the key themes we have seen over the last few years is that a large proportion of customers are considering Enterprise Service Management as a solution to a number …
Read Storyby Stephen Mann, on 30-May-2019 11:00:00
Enterprise service management – “the use of IT service management (ITSM) principles and capabilities in other business areas to improve performance, service, and outcomes” – has now achieved a level …
Read Storyby Martin Stewart, on 16-May-2019 16:15:00
Most organizations have an IT service desk, because in business today nothing happens without technology. Other corporate service providers (like HR, Facilities Management, and Finance) may have a hotline or …
Read Storyby Martin Stewart, on 13-May-2019 15:02:06
IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the …
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