by Markos Symeonides, on 24-Jul-2019 09:48:00

One of the key themes we have seen over the last few years is that a large proportion of customers are considering Enterprise Service Management as a solution to a number …

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Topics:ESMChange Management

by Martin Stewart, on 15-Jul-2019 14:54:59

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers …

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Topics:ITSMITIL 4IT Service ManagementValue streams and processesOrganizations and peopleInformation and technologyPartners and suppliers

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