by Markos Symeonides, on 22-May-2020 16:36:58

AI is redefining the service desk agent role. Virtual agent chatbots can interact directly with employees to handle low level tasks like password resets, issues which have clear algorithmic fixes, …

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Topics:Service DeskAIChatbotOrganizations and people

by Markos Symeonides, on 19-May-2020 16:29:15

With many employees working at home for the first time, service desks are under pressure to handle an unprecedented spike in demand—with new apps and new devices making life difficult for …

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Topics:Self-ServiceService DeskCovid-19Gartner

by Markos Symeonides, on 18-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Optimize and automate

by Markos Symeonides, on 15-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Keep it simple and practical

by Markos Symeonides, on 12-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Think and work holistically

by Markos Symeonides, on 08-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Collaborate and promote visibility

by Markos Symeonides, on 05-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Progress iteratively with feedback

by Markos Symeonides, on 01-May-2020 15:00:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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Topics:ITSMITIL 4Start where you are

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