by Markos Symeonides, on 29-Sep-2020 14:45:00
If you're struggling to drive continual service improvement, it may be because there are cultural barriers to overcome. 🕙 3m Experience is a hard teacher because she gives the test …
Read Storyby Markos Symeonides, on 23-Sep-2020 13:00:00
The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed is the way we do that: The way incidents are …
Read Storyby Markos Symeonides, on 10-Sep-2020 15:45:00
A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your …
Read Storyby Markos Symeonides, on 09-Sep-2020 15:15:00
Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver. A successful chatbot implementation relies on the right approach. As …
Read Storyby Markos Symeonides, on 07-Sep-2020 14:00:00
Omnichannel ITSM and AITSM both rely on one common factor: A unified view of service management. If you want to boost operational efficiency with AI/analytics and transform the IT customer …
Read Storyby Markos Symeonides, on 04-Sep-2020 13:15:00
"Value" is one of the most frequently used (and frequently misunderstood) words in business. Why? Because we all want it, but it means different things to different people. ITIL 4 …
Read Storyby Markos Symeonides, on 02-Sep-2020 16:17:03
If you start with the right approach and the right technology, it's easy to create an efficient and effective omnichannel service experience which boosts customer satisfaction and reduces costs. Part …
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