by Markos Symeonides, on 18-Mar-2021 14:00:00

No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get proactive about problem management. Where do you start? Part of …

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Topics:ReportingITIL 4dashboardProblem ManagementPracticesIncident Management

by Markos Symeonides, on 03-Mar-2021 15:15:00

Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So how do we define proper prioritisation? And who should decide …

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Topics:ITIL 4PracticesImpactUrgencyPriority

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