by Candice Arnold, on 28-Dec-2021 16:00:00

Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were 16,672 M&As in the US—up from 13,446 in the previous …

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Topics:Business ContinuityEnterprise Service ManagementCustomer ExperiencePost Merger Integration

by Candice Arnold, on 21-Dec-2021 16:00:00

In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can be a powerful way to shift thinking and culture. 🕔 …

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Topics:Customer SatisfactionReportingSAMit customer experienceProcessEffective License PositionNet Promoter Score

by Candice Arnold, on 14-Dec-2021 12:31:09

The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a set of 22 criterion. IFS assyst is named a Leader …

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Topics:ESMAnalystTransformationEnterprise Service Management2021Forrester Wave

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