Candice Arnold

Recent Posts by Candice Arnold:

by Candice Arnold, on 02-Mar-2022 09:44:11

Is your tech delivering moments of service that your customers love? Or is it silently destroying your brand reputation just out of sight? As the saying goes, “Trust takes years …

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Topics:InnovationEnterprise Service ManagementHyperautomationHyperinnovation

by Candice Arnold, on 31-Jan-2022 11:02:39

2022 will be the year of hyperautomation—organizations using automation tech everywhere they can to shift routine workloads off people and onto technology. Understanding how to transfer different types of workloads …

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Topics:InnovationEnterprise Service ManagementHyperautomationHyperinnovation

by Candice Arnold, on 13-Jan-2022 09:48:14

Our customers always tell us that speed and agility are the keys to success. They need to operate and adapt more quickly than the competition to stay ahead. To do …

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Topics:InnovationEnterprise Service ManagementHyperautomationHyperinnovation

by Candice Arnold, on 04-Jan-2022 16:00:00

When Edwin Land, co-founder of Polaroid said, “Someone is going to make your product obsolete. Make sure it’s you,” he knew what he was talking about. It’s an immutable truth …

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Topics:InnovationEnterprise Service ManagementHyperautomationHyperinnovation

by Candice Arnold, on 28-Dec-2021 16:00:00

Despite the Covid-19 pandemic, mergers and acquisitions are up. In the year leading up to June 30th, 2021, there were 16,672 M&As in the US—up from 13,446 in the previous …

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Topics:Business ContinuityEnterprise Service ManagementCustomer ExperiencePost Merger Integration

by Candice Arnold, on 21-Dec-2021 16:00:00

In complex IT environments, asking the right questions is the key to discovering and solving challenges and risks—and questions can be a powerful way to shift thinking and culture. 🕔 …

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Topics:Customer SatisfactionReportingSAMit customer experienceProcessEffective License PositionNet Promoter Score

by Candice Arnold, on 14-Dec-2021 12:31:09

The Forrester WaveTM: Enterprise Service Management, Q4 2021 evaluates the 15 most significant Enterprise Service Management (ESM) vendors across a set of 22 criterion. IFS assyst is named a Leader …

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Topics:ESMAnalystTransformationEnterprise Service Management2021Forrester Wave

by Candice Arnold, on 29-Nov-2021 17:36:13

At IFS, we’re incredibly excited to be announcing the latest version of our popular enterprise service management (ESM) platform: IFS assyst. This is the first release of the platform since assyst became part of the IFS portfolio—and …

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Topics:ITSMESMInnovationIT Service ManagementTransformationEnterprise Service Management

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