Dr Nigel Martin

Universal desires power gamification Gamification isn’t new. Sales managers have been using competition as a motivation tool for decades. What is new is the application of competition and other game mechanics to other areas …

Capture versus Creation When thinking about knowledge management, the traditional approach is to think about the processes you will need to create knowledge content. How do you squeeze knowledge out …

IT needs to harness social technology with a clear purpose. Enterprise collaboration tools are gaining traction in other areas of the business and the benefits of a more “social” business are becoming …

Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have …

2015 has become a defining moment for CIOs. Research such as Deloitte’s recent  CIO study has highlighted that the time has come for CIOs to decide if they are going to …

It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …

We often think of innovation as something that causes disruptive, big-bang changes in the way people work, or distinctly new products (or services) offered to customers - but this is only half …

IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business …

IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations …

Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity …