Dr Nigel Martin
Recent Posts
Want to get more from your team? Try digging for gold — gamification gold
Author:
Dr Nigel Martin
Published:
25 October 2017
Capture versus Creation
IT needs to harness social technology with a clear purpose. Enterprise
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable...
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to focus on their existing core IT systems or rise to the challenge of...
ITSM Whitepaper: ITIL® v3 Chief Architect explains Service Catalog Implementation
Author:
Dr Nigel Martin
Published:
19 October 2017
It’s a fact that the quality of the Service Catalog can greatly affect the business’s
5 bad habits that kill IT innovation and how to avoid them
Author:
Dr Nigel Martin
Published:
18 October 2017
We often think of innovation as something that causes disruptive, big-bang changes in the way pe
ople wo
rk,
or dis
tinctly new
products (or services) offered to customers - but this is only half of the story. Innovations can be categorized as...
Key questions you need to ask to improve IT service delivery
Author:
Dr Nigel Martin
Published:
17 October 2017
IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business leaders are growing increasingly frustrated by a continued lack of IT...
IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations and business value. Asset Management...
How to implement Enterprise Service Management (ESM)
Author:
Dr Nigel Martin
Published:
15 October 2017
Rolling out service management best practices and tools across multiple internal support functions is a big task. Each service domain has its own objectives, people, culture, service portfolio and maturity - so IT needs to be able to handle a...