Recent Posts by Dr Nigel Martin:
by Dr Nigel Martin, on 25-Oct-2017 15:23:00
Universal desires power gamification Gamification isn’t new. Sales managers have been using competition as a motivation tool for decades. What is new is the application of competition and other game mechanics to other areas …
Read Storyby Dr Nigel Martin, on 23-Oct-2017 15:26:00
Capture versus Creation When thinking about knowledge management, the traditional approach is to think about the processes you will need to create knowledge content. How do you squeeze knowledge out …
Read Storyby Dr Nigel Martin, on 22-Oct-2017 15:28:00
IT needs to harness social technology with a clear purpose. Enterprise collaboration tools are gaining traction in other areas of the business and the benefits of a more “social” business are becoming …
Read Storyby Dr Nigel Martin, on 21-Oct-2017 15:30:00
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have …
Read Storyby Dr Nigel Martin, on 20-Oct-2017 15:32:00
2015 has become a defining moment for CIOs. Research such as Deloitte’s recent CIO study has highlighted that the time has come for CIOs to decide if they are going to …
Read Storyby Dr Nigel Martin, on 19-Oct-2017 15:34:00
It’s a fact that the quality of the Service Catalog can greatly affect the business’s perception of IT. Service Catalog is the means by which we, as IT service providers, …
Read Storyby Dr Nigel Martin, on 18-Oct-2017 15:35:00
We often think of innovation as something that causes disruptive, big-bang changes in the way people work, or distinctly new products (or services) offered to customers - but this is only half …
Read Storyby Dr Nigel Martin, on 17-Oct-2017 15:41:00
IT leaders are under pressure to improve services and IT performance. IT continues to take a large chunk of the company’s budget, yet things seem to stay the same. Business …
Read Storyby Dr Nigel Martin, on 16-Oct-2017 15:42:00
IT Service Management (ITSM) and IT Asset Management (ITAM) are complementary disciplines with different views of the IT estate. Service management focuses on assets in the context of services, operations …
Read Storyby Dr Nigel Martin, on 14-Oct-2017 15:55:00
In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things. The Internet of …
Read StoryEnterprise Service Management
IT Operations Management