Dr Nigel Martin

Recent Posts by Dr Nigel Martin:

by Dr Nigel Martin, on 13-Oct-2017 15:59:00

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015. IT isn’t the only service provider to the business. HR, Facilities Management, Procurement, Administration, Legal and …

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Topics:ESMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 12-Oct-2017 16:02:00

This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience. Customer satisfaction is the key to building …

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Topics:TrendsUser ExperienceWhitepaperBriefing Paper

by Dr Nigel Martin, on 11-Oct-2017 16:07:00

Continuing the theme of the 5 big strategic ITSM challenges for 2015, this week, we take a look at business-IT convergence. For years, there has been talk about business-IT alignment - …

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Topics:ESMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 10-Oct-2017 16:08:00

Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’ Staying …

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Topics:ITSMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 09-Oct-2017 16:11:00

How technology, business and consumer mega-trends are impacting service management in 2015 Digitalization is creating major changes in the world of business today. Business models are changing. IT customer expectations …

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Topics:ITSMTrendsWhitepaperBriefing Paper

by Dr Nigel Martin, on 08-Oct-2017 16:15:00

We have been at the forefront of Enterprise Service Management since its evolution out of the traditional IT Service Management sphere. With organizations operating multiple legacy systems in the majority …

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Topics:ESMWhitepaper

by Dr Nigel Martin, on 07-Oct-2017 16:16:00

This week we take a look at Enterprise Service Management (ESM) from the C-Level perspective. In the last few years, the desire to leverage service management principles and practices has …

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Topics:ESMWhitepaperIntegration

by Dr Nigel Martin, on 06-Oct-2017 16:18:00

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …

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Topics:InfographicESMSelf-ServiceAutomationCustomer Satisfaction

by Dr Nigel Martin, on 05-Oct-2017 16:20:00

Service Management best practice must deliver tangible business benefits. In the first of two infographics we have highlighted the successes achieved by a selection of our customers …

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Topics:InfographicSelf-ServiceService CatalogCustomer Satisfaction

by Dr Nigel Martin, on 04-Oct-2017 16:40:00

This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team …

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Topics:ESMWhitepaperService Catalog

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