Dr Nigel Martin

Recent Posts by Dr Nigel Martin:

by Dr Nigel Martin, on 04-Oct-2017 16:40:00

This week we’re looking at Enterprise Service Management (ESM) once again, this time with a focus on the service domain perspective. A service domain is any business department or team …

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Topics:ESMWhitepaperService Catalog

by Dr Nigel Martin, on 03-Oct-2017 16:41:00

This week we continue the theme of Enterprise Service Management, focusing on the end user perspective. To understand one of the main benefits of Enterprise Service Management it is important …

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Topics:ESMUser ExperienceWhitepaper

by Dr Nigel Martin, on 28-Sep-2017 16:51:00

Continuing the theme of upgrade headaches this week we look at the impact of vendors withdrawing application support and sun-setting their solutions. In recent years, the economic situation and the …

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Topics:ITSMWhitepaperUpgrades

by Dr Nigel Martin, on 27-Sep-2017 16:52:00

Continuing the theme of upgrade headaches this week we look at the impact of customization and integrations. Every organization is different and it is common for organizations to have unique …

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Topics:ITSMWhitepaperUpgrades

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