Markos Symeonides

Recent Posts by Markos Symeonides:

by Markos Symeonides, on 02-Jan-2020 15:45:00

The 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and …

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by Markos Symeonides, on 24-Jul-2019 09:48:00

One of the key themes we have seen over the last few years is that a large proportion of customers are considering Enterprise Service Management as a solution to a number …

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Topics:ESMChange Management

by Markos Symeonides, on 13-Sep-2017 17:08:00

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all …

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by Markos Symeonides, on 12-Sep-2017 17:09:00

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch …

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Topics:ITSMInsightsService Catalog

by Markos Symeonides, on 11-Sep-2017 17:10:00

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short …

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Topics:George SpaldingIT MaturitywebinarPink Elephant

by Markos Symeonides, on 10-Sep-2017 17:15:00

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …

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by Markos Symeonides, on 09-Sep-2017 17:22:00

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices …

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Topics:ITSMUser ExperienceInsightsSocial IT Management

by Markos Symeonides, on 05-Sep-2017 17:25:00

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and …

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by Markos Symeonides, on 04-Sep-2017 17:26:00

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our …

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by Markos Symeonides, on 02-Sep-2017 17:28:00

IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people …

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Topics:WhitepaperSaaSSocial IT Management

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