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Axios Blog

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Markos Symeonides

Recent Posts

Breaking the ITSM fire-fighting loop

Author: Markos Symeonides
Published: 13 September 2017

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all been there – making an effort to set aside some time. But when the time comes there’s...

Categories: Insights, webinar, ITSM

Are we ready to admit we’re all consumers?

Author: Markos Symeonides
Published: 12 September 2017

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch with Jonathan at ...

Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy?

Author: Markos Symeonides
Published: 11 September 2017
This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. 
Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short answer is…Yes.  The longer answer is…Probably…It...

Replacing your current ITSM solution? Part 1 – Drivers for replacements

Author: Markos Symeonides
Published: 10 September 2017

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM solution. Coincidence? Or is the wrong ITSM solution half the problem? Running IT services...

How Social IT Management & Multichannel ITSM Improves IT Customer Satisfaction

Author: Markos Symeonides
Published: 09 September 2017

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices. It’s what we call “Social IT Management.” What we refer to as Social...

Replacing an ITSM Solution

Author: Markos Symeonides
Published: 05 September 2017

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one.

Categories: Insights, Replacement, SaaS

Drivers for ITSM Solution Replacement

Author: Markos Symeonides
Published: 04 September 2017

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our forthcoming webinars on the topic. See the bottom of...

Categories: Insights, ITSM, Replacement

Social IT Management: Another Reinvention of IT

Author: Markos Symeonides
Published: 02 September 2017

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change - and yet, there has been a recent change that has...

Service Catalogue – The Reality Beyond the Hype

Author: Markos Symeonides
Published: 31 August 2017

This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host

Service Catalog is Key to Better IT

Author: Markos Symeonides
Published: 29 August 2017

John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that implementing a Service Catalog alters the...

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