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Markos Symeonides

Recent Posts by Markos Symeonides:

by Markos Symeonides, on 13-Sep-2017 17:08:00

It’s interesting that only about 30% of people who sign up for one of our ITSM webinars actually attend the event. Why? IT people are just too busy. We’ve all …

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Topics:InsightswebinarITSM

by Markos Symeonides, on 12-Sep-2017 17:09:00

Thanks to our very own Jonathan Boyd, Solutions Consultant, for writing this thought provoking article. To discuss how Service Management can become a multichannel service delivery methodology, get in touch …

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Topics:InsightsITSMService Catalog

by Markos Symeonides, on 11-Sep-2017 17:10:00

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. Will Moving IT to a Service-Centric Mindset Really Make Business Users Happy? Well…the short …

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Topics:webinarGeorge SpaldingPink ElephantIT Maturity

by Markos Symeonides, on 10-Sep-2017 17:15:00

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …

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Topics:InfographicReplacementassyst

by Markos Symeonides, on 09-Sep-2017 17:22:00

Communication channels – once few, now many – are converging into a “macro system” of IT support to service Business Users across an array of channels, touch points and devices …

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Topics:InsightsSocial IT ManagementITSMUser Experience

by Markos Symeonides, on 05-Sep-2017 17:25:00

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and …

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Topics:InsightsReplacementSaaS

by Markos Symeonides, on 04-Sep-2017 17:26:00

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our …

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Topics:InsightsITSMReplacement

by Markos Symeonides, on 02-Sep-2017 17:28:00

IT is evolving once again. We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets. IT people …

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Topics:WhitepaperSocial IT ManagementSaaS

by Markos Symeonides, on 31-Aug-2017 17:29:00

This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host Right now in the ITSM industry, Service Catalogue is a hot topic. It’s the missing centrepiece in …

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Topics:InsightsITSMFService Catalog

by Markos Symeonides, on 29-Aug-2017 17:31:00

John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that …

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Topics:AnalystGartner MQService Catalogassyst