Markos Symeonides

Recent Posts by Markos Symeonides:

by Markos Symeonides, on 23-Jul-2021 14:30:00

Peer support is happening in your organization. It’s happening in every organization. Yet research firm Gartner Inc. say only 1%-5% of enterprise organizations are working to track and govern peer …

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Topics:Self-ServiceDigital WorkplaceProblem ManagementPracticesIncident ManagementPeer IT Support

by Markos Symeonides, on 28-May-2021 13:45:00

Struggling to keep up with the latest ITSM best practices? Get up to speed with this 60 minute ITIL 4 primer. Part of our Making ITIL 4 Simple series. 🕙 …

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Topics:ITIL 4PracticesService Value SystemService Value Chain4 Dimensions of ITIL

by Markos Symeonides, on 10-May-2021 15:00:00

If you're thinking about buying a new ITSM solution, read Gartner's insights on the steps to take and aspects to consider. Why? Because IT organizations are predicted to overspend on …

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Topics:ITSMESMGartnerToolsRFPSelection

by Markos Symeonides, on 04-May-2021 15:00:00

Incident management is one of the more popularly adopted ITIL practices—with close to 100% of small-to-large organizations doing it in some form or another. But the shape and maturity of …

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Topics:User ExperienceSelf-ServiceValue streams and processesProblem ManagementPracticesProcessIncident ManagementITSM Data

by Markos Symeonides, on 18-Mar-2021 14:00:00

No matter how efficient your incident management process, you will always have more incidents than you can handle—until you get proactive about problem management. Where do you start? Part of …

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Topics:ReportingITIL 4dashboardProblem ManagementPracticesIncident Management

by Markos Symeonides, on 03-Mar-2021 15:15:00

Every IT team in the world has too much work to do—so the ability to prioritise properly is critical. So how do we define proper prioritisation? And who should decide …

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Topics:ITIL 4PracticesImpactUrgencyPriority

by Markos Symeonides, on 08-Feb-2021 13:15:00

A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …

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Topics:ITSMITILSelf-ServiceKnowledge ManagementService CatalogChatbotOmnichannelCustomer Success Story

by Markos Symeonides, on 02-Feb-2021 13:30:00

In 2005, we helped them transform from catalog shopping to pure-play digital business. Today, they're the UK's leading online retail group—and assyst is still helping them innovate. 🕙 3m Customer …

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Topics:ITSMSelf-ServiceKnowledge ManagementService CatalogOmnichannelCustomer Success Story

by Markos Symeonides, on 01-Feb-2021 14:14:39

Worried about regulatory, security and license compliance? Modern ITSM automation enables a state of "continuous compliance"—giving you peace of mind (and more time to create new innovations). 🕙 5m Customer …

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Topics:ComplianceITSMService CatalogCustomer Success StoryContinuous Compliance

by Markos Symeonides, on 29-Jan-2021 13:00:00

Global mining giant MMG transforms IT (and other service departments) through the centralized visibility and control they get from assyst. Read more about this Enterprise Service Management (ESM) success story …

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Topics:ITSMSelf-ServiceOmnichannelCustomer Success StoryEnterprise Service Management

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