Markos Symeonides

Recent Posts by Markos Symeonides:

by Markos Symeonides, on 26-Jan-2021 13:42:42

Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you …

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Topics:ITSMService DeskAIChatbotOmnichannelAITSMVirtual AgentArtificial Intelligence

by Markos Symeonides, on 14-Dec-2020 13:51:50

Find out which ITSM topics were most popular with your peers. It's no surprise that ITIL 4 dominates the hit list for 2020. 🕙 3m What are the Four Dimensions …

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Topics:ITSMService DeskITIL 42020

by Markos Symeonides, on 09-Dec-2020 14:00:00

Part of our AITSM series. 🕙 3m What is AITSM? Initially, AITSM as an industry term appeared to represent the use of AI in ITSM—with both AI and ITSM sharing …

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Topics:ITSMService DeskAutomationToolsITSM PlatformOnboardingAITSM

by Markos Symeonides, on 07-Dec-2020 14:00:00

5 steps to delivering a great on-boarding experience, made simple with modern service management technology 🕙 5m Employee Onboarding is a Key Part of the Overall Employee Experience 45% of …

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Topics:ITSMESMToolsITSM PlatformOnboardingHR

by Markos Symeonides, on 25-Nov-2020 15:49:06

At Axios Systems we’re seeing growing demand from ServiceNow customers who’ve been burned by application overheads and unexpected price-hikes. Now they want technology that works, without the headaches. 🕙 3m …

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Topics:ITSMToolsAlternative to ServiceNowITSM PlatformTechnologyServiceNow

by Markos Symeonides, on 02-Nov-2020 14:00:00

The Gartner Magic Quadrant for ITSM Tools 2020 profiles 11 leading vendors in the enterprise ITSM software market. Download the complimentary report here: 🕙 1m If you're looking for a …

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Topics:ITSMGartner MQ

by Markos Symeonides, on 12-Oct-2020 14:00:00

Creditsafe swaps BMC Remedy for assyst SaaS ITSM to provide full visibility and control of the service stack, automate IT operations, and accelerate innovation. 🕙 4m Customer Profile Founded in …

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Topics:ITSMITILCMDBSelf-ServiceOmnichannelCustomer Success Story

by Markos Symeonides, on 29-Sep-2020 14:45:00

If you're struggling to drive continual service improvement, it may be because there are cultural barriers to overcome. 🕙 3m Experience is a hard teacher because she gives the test …

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Topics:ITSMCSIContinual Service ImprovementMindset

by Markos Symeonides, on 23-Sep-2020 13:00:00

The purpose of Incident Management remains the same: get service users back online and productive as soon as possible. What has changed is the way we do that: The way incidents are …

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Topics:Service DeskITIL 4Organizations and peopleRecruitmentITIL 3Outside In

by Markos Symeonides, on 10-Sep-2020 15:45:00

A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your …

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Topics:ITSMUser ExperienceService CatalogService DeskITIL 4ChatbotOmnichannelROI

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