Martin Stewart

After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …

In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …

A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by …

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …

To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …

Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades. Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and …

Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them. In an increasingly turbulent business environment, change is the only …

Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology …

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management. Knowledge is the lifeblood of an organization and one of the …

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics. Big data is characterized by three attributes – volume, …