Recent Posts by Martin Stewart:
by Martin Stewart, on 23-Mar-2020 15:45:00
IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT environments. Under pressure to provide more (and better) IT services to their …
Read Storyby Martin Stewart, on 09-Oct-2019 11:12:08
AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also …
Read Storyby Martin Stewart, on 15-Jul-2019 14:54:59
The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers …
Read Storyby Martin Stewart, on 14-Jun-2019 09:33:00
Everything that happens in your business is managed, right? The way you handle customers so that they have a great experience and come back again. The way you use supply …
Read Storyby Martin Stewart, on 16-May-2019 16:15:00
Most organizations have an IT service desk, because in business today nothing happens without technology. Other corporate service providers (like HR, Facilities Management, and Finance) may have a hotline or …
Read Storyby Martin Stewart, on 13-May-2019 15:02:06
IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the …
Read Storyby Martin Stewart, on 27-Feb-2019 11:35:00
After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …
Read Storyby Martin Stewart, on 14-Nov-2018 17:11:11
In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …
Read Storyby Martin Stewart, on 14-Nov-2017 13:53:00
A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by …
Read Storyby Martin Stewart, on 15-Oct-2017 17:04:00
Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …
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