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Martin Stewart

Recent Posts by Martin Stewart:

by Martin Stewart, on 27-Feb-2019 11:35:00

After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …

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Topics:ITIL 4

by Martin Stewart, on 14-Nov-2018 17:11:11

In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …

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Topics:AnalystReplacement

by Martin Stewart, on 14-Nov-2017 13:53:00

A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by …

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Topics:User ExperienceWhitepaper

by Martin Stewart, on 15-Oct-2017 17:04:00

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …

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Topics:ITSMInsights

by Martin Stewart, on 02-Oct-2017 16:42:00

To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …

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Topics:ESMWhitepaperStrategyAutomation

by Martin Stewart, on 30-Sep-2017 16:49:00

Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades. Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and …

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Topics:ITSMWhitepaperUpgrades

by Martin Stewart, on 29-Sep-2017 16:50:00

Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them. In an increasingly turbulent business environment, change is the only …

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Topics:ITSMWhitepaperUpgrades

by Martin Stewart, on 25-Sep-2017 16:54:00

Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology …

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Topics:WhitepaperUpgrades

by Martin Stewart, on 24-Sep-2017 16:56:00

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management. Knowledge is the lifeblood of an organization and one of the …

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Topics:TrendsWhitepaperKnowledge Management

by Martin Stewart, on 23-Sep-2017 16:57:00

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics. Big data is characterized by three attributes – volume, …

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Topics:TrendsWhitepaper