Martin Stewart

Recent Posts by Martin Stewart:

by Martin Stewart, on 15-Jul-2019 14:54:59

The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers …

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Topics:ITIL 4IT Service Management

by Martin Stewart, on 14-Jun-2019 09:33:00

Everything that happens in your business is managed, right? The way you handle customers so that they have a great experience and come back again. The way you use supply …

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Topics:ESMSelf-Service

by Martin Stewart, on 16-May-2019 16:15:00

Most organizations have an IT service desk, because in business today nothing happens without technology. Other corporate service providers (like HR, Facilities Management, and Finance) may have a hotline or …

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Topics:ESM

by Martin Stewart, on 13-May-2019 15:02:06

IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the …

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Topics:ITOMITSMGeorge SpaldingwebinarPink Elephant

by Martin Stewart, on 27-Feb-2019 11:35:00

After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …

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Topics:ITIL 4

by Martin Stewart, on 14-Nov-2018 17:11:11

In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …

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Topics:AnalystReplacement

by Martin Stewart, on 14-Nov-2017 13:53:00

A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by …

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Topics:User ExperienceWhitepaper

by Martin Stewart, on 15-Oct-2017 17:04:00

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …

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Topics:ITSMInsights

by Martin Stewart, on 02-Oct-2017 16:42:00

To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …

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Topics:ESMWhitepaperStrategyAutomation

by Martin Stewart, on 30-Sep-2017 16:49:00

Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades. Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and …

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Topics:ITSMWhitepaperUpgrades

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