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Axios Blog

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Martin Stewart

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How to improve the IT customer experience

Author: Martin Stewart
Published: 14 November 2017

A legacy technology-oriented mindset still prevails in many IT departments.

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Categories: Whitepaper, User Experience

Systems Thinking for ITSM

Author: Martin Stewart
Published: 15 October 2017

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic...

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Categories: Insights, ITSM

Enterprise Service Management - The opportunity for IT

Author: Martin Stewart
Published: 02 October 2017
To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT.

 The IT department is a center for service management excellence within the business. IT is the most complex service...

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Categories: Whitepaper, ESM, Automation, Strategy

The 5 upgrade headaches (5 of 5): Version incompatibility and multi-stage upgrades

Author: Martin Stewart
Published: 30 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades.
 
Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and innovation to organizations. During peak...
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Categories: Whitepaper, Upgrades, ITSM

The 5 upgrade headaches (4 of 5): Too little, too late

Author: Martin Stewart
Published: 29 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them.
 
In an increasingly turbulent business environment, change is the only constant. Changes in market demands force...
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Categories: Whitepaper, Upgrades, ITSM

Whitepaper: The 5 ITSM solution upgrade headaches…and how to avoid them

Author: Martin Stewart
Published: 25 September 2017
Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology you need to support the...
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Categories: Whitepaper, Upgrades

Top 7 ITSM trends for 2014 and beyond: Knowledge Management

Author: Martin Stewart
Published: 24 September 2017
Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is   Knowledge Management .
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Categories: Whitepaper, Trends, Knowledge Management

Top 7 ITSM trends for 2014 and beyond: Big Data and Analytics

Author: Martin Stewart
Published: 23 September 2017
Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is   Big Data and Analytics .
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Categories: Whitepaper, Trends

Top 7 ITSM trends for 2014 and beyond: Shadow IT and IT as a service broker

Author: Martin Stewart
Published: 22 September 2017
Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is   Shadow IT and IT as a service broker .
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Categories: Whitepaper, Trends

Top 7 ITSM trends for 2014 and beyond: BYOD becomes BYOT

Author: Martin Stewart
Published: 21 September 2017

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT.

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Categories: Whitepaper, Trends

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