Recent Posts by Martin Stewart:
by Martin Stewart, on 09-Oct-2019 11:12:08
AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also …
Read Storyby Martin Stewart, on 15-Jul-2019 14:54:59
The four dimensions of ITIL 4® are ingredients needed to create high quality products and services which deliver value to customers: Organizations and people Value streams and processes Information and technology Partner and suppliers …
Read Storyby Martin Stewart, on 14-Jun-2019 09:33:00
Everything that happens in your business is managed, right? The way you handle customers so that they have a great experience and come back again. The way you use supply …
Read Storyby Martin Stewart, on 16-May-2019 16:15:00
Most organizations have an IT service desk, because in business today nothing happens without technology. Other corporate service providers (like HR, Facilities Management, and Finance) may have a hotline or …
Read Storyby Martin Stewart, on 13-May-2019 15:02:06
IT service management (ITSM) and IT operations management (ITOM) are two essential parts of the IT value chain. IT infrastructure and operations (I&O), looked after by IT operations, is the …
Read Storyby Martin Stewart, on 27-Feb-2019 11:35:00
After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …
Read Storyby Martin Stewart, on 14-Nov-2018 17:11:11
In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …
Read Storyby Martin Stewart, on 14-Nov-2017 13:53:00
A legacy technology-oriented mindset still prevails in many IT departments. Ultimately, however, IT must understand emerging end user contexts and expectations – defined by work pressures and heavily influenced by …
Read Storyby Martin Stewart, on 15-Oct-2017 17:04:00
Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of …
Read Storyby Martin Stewart, on 02-Oct-2017 16:42:00
To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …
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