A legacy technology-oriented mindset still prevails in many IT departments.
Martin Stewart
Recent Posts
Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic...
Enterprise Service Management - The opportunity for IT
Author:
Martin Stewart
Published:
02 October 2017
To continue with the theme of Enterprise Service Managemen
t (ESM), this week we look at the opportunities it presents to IT.
The IT department is a center for service management excellence within the business. IT is the most complex service...
The 5 upgrade headaches (5 of 5): Version incompatibility and multi-stage upgrades
Author:
Martin Stewart
Published:
30 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of multi-stage upgrades.
Enterprise IT solutions are a means to an end: delivering automation, efficiency savings and innovation to organizations. During peak...
The 5 upgrade headaches (4 of 5): Too little, too late
Author:
Martin Stewart
Published:
29 September 2017
Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them.
In an increasingly turbulent business environment, change is the only constant. Changes in market demands force...
Whitepaper: The 5 ITSM solution upgrade headaches…and how to avoid them
Author:
Martin Stewart
Published:
25 September 2017
Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology you need to support the...
Top 7 ITSM trends for 2014 and beyond: Knowledge Management
Author:
Martin Stewart
Published:
24 September 2017
Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is
Knowledge Management
.
Top 7 ITSM trends for 2014 and beyond: Big Data and Analytics
Author:
Martin Stewart
Published:
23 September 2017
Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is
Big Data and Analytics
.
Top 7 ITSM trends for 2014 and beyond: Shadow IT and IT as a service broker
Author:
Martin Stewart
Published:
22 September 2017
Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is
Shadow IT and IT as a service broker
.
Top 7 ITSM trends for 2014 and beyond: BYOD becomes BYOT
Author:
Martin Stewart
Published:
21 September 2017
Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT.