Martin Stewart

Recent Posts by Martin Stewart:

by Martin Stewart, on 29-Sep-2017 16:50:00

Continuing the theme of upgrade headaches this week we look at the impact of vendor roadmaps and what drives them. In an increasingly turbulent business environment, change is the only …

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Topics:ITSMWhitepaperUpgrades

by Martin Stewart, on 25-Sep-2017 16:54:00

Enterprise applications of all types should deliver strategic value to the business, not drain resources through heavy application management overheads. Upgrades are necessary to get access to the latest technology …

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Topics:WhitepaperUpgrades

by Martin Stewart, on 24-Sep-2017 16:56:00

Trend number seven in our series of blog posts on the top seven ITSM trends for 2014 is Knowledge Management. Knowledge is the lifeblood of an organization and one of the …

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Topics:TrendsWhitepaperKnowledge Management

by Martin Stewart, on 23-Sep-2017 16:57:00

Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics. Big data is characterized by three attributes – volume, …

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Topics:TrendsWhitepaper

by Martin Stewart, on 22-Sep-2017 16:58:00

Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is Shadow IT and IT as a service broker. Just as Bring Your Own …

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Topics:TrendsWhitepaper

by Martin Stewart, on 21-Sep-2017 16:59:00

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT. As private ownership of laptops, tablets and smartphones continues …

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Topics:TrendsWhitepaper

by Martin Stewart, on 20-Sep-2017 17:00:00

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support. When consumers are looking to buy products or services, …

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Topics:TrendsWhitepaper

by Martin Stewart, on 19-Sep-2017 17:01:00

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX). Although conversations around needs, demands and service levels usually …

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Topics:TrendsUser ExperienceWhitepaper

by Martin Stewart, on 18-Sep-2017 17:01:00

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond). This week, we look at Business-IT Fusion. IT has been talking about …

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Topics:ESMTrendsWhitepaper

by Martin Stewart, on 17-Sep-2017 17:03:00

Today we have a guest post from George Spalding, VP at Pink Elephant, We’ve all been there. Someone asks, “So what does IT do?” Our answer is, “Nearly everything!” The …

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Topics:CMDBInsightsService Catalog

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