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Patrice Burnside

Recent Posts by Patrice Burnside:

by Patrice Burnside, on 13-Nov-2017 13:54:00

Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals. To …

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Topics:Case StudyIT MaturitySelf-Service

by Patrice Burnside, on 11-Nov-2017 14:01:00

In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk. Meet the challenge with best-practice ITSM advice …

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Topics:InsightsSharon TaylorResources

by Patrice Burnside, on 10-Nov-2017 14:23:00

If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow? An estimated four in five organizations have suffered a recent data security breach, with more …

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Topics:WhitepaperPodcastITAMITSM

by Patrice Burnside, on 09-Nov-2017 14:26:00

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases? Building an …

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Topics:WhitepaperHow-to GuideVideoBusiness CaseGeorge Spalding

by Patrice Burnside, on 08-Nov-2017 14:34:00

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1] If you're committed to making your IT program more strategic, mature your approach with actionable advice in …

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Topics:InsightsSelf-ServiceITAMSaaSBusiness Case

by Patrice Burnside, on 07-Nov-2017 14:37:00

Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services …

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Topics:How-to GuideService DeskSelf-ServiceKnowledge Management

by Patrice Burnside, on 05-Nov-2017 14:40:00

As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced …

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Topics:PodcastWhitepaperESMStrategyITAM

by Patrice Burnside, on 04-Nov-2017 14:42:00

The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years. That topic features among the key service …

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Topics:WhitepaperTrendsReplacementSaaS

by Patrice Burnside, on 03-Nov-2017 14:44:00

Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research. Do your goals resonate with …

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Topics:WhitepaperTrendsProcess Optimization

by Patrice Burnside, on 02-Nov-2017 14:48:00

If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate …

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Topics:PodcastITSMStrategyBusiness CaseService Delivery