Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals.
In the age of IT consumerization, you're always under pressure to deliver rapid and stable business system development. But, with speed comes risk.
If you don’t optimize your IT asset portfolio today, will your organization still exist tomorrow?
Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.
Better analytics and automation can empower your IT department to tackle issues that have potentially existed for decades. But that doesn’t detract from the sheer complexity of creating a shared-services model, also known as a Consolidated Service...
As an IT champion, you're no doubt skilled at multitasking and always looking for ways to improve your knowledge of the fast-moving field of service management. That's why we've produced two podcasts focused on service management beyond IT. This is...
The dramatic growth of service management driven by software-as-a-service (SaaS) has been one of the most exciting IT trends to observe in recent years.
Process optimization: this is the top opportunity for improving service management in 2016, according to more than 100 service management experts who participated in our research.
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes....