Patrice Burnside

Recent Posts by Patrice Burnside:

by Patrice Burnside, on 01-Nov-2017 14:52:00

Across our LinkedIn community and beyond, we love to share great resources designed specifically to help improve your ITSM program. With 2015 winding down, now's the perfect time to revisit some of …

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Topics:ESMTrendsWhitepaperService DeliveryService Catalog

by Patrice Burnside, on 31-Oct-2017 14:58:00

However pleased or displeased you may be with your CMDB, here’s what you can’t ignore: The business needs to be able to inform IT of long-term plans, including requirements for expansion …

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by Patrice Burnside, on 30-Oct-2017 14:59:00

After surveying more than 260 large enterprises about their IT budgets, a key set of challenging truths have emerged: Only 7% of IT professionals in the US expect an IT …

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by Patrice Burnside, on 29-Oct-2017 15:02:00

There are lots of things you can control about Enterprise Service Management (ESM): the definitions of SLAs, the way your CMBD is configured, the types of processes you choose to automate, etc. But the one thing you can't control, …

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Topics:ESMCMDBWhitepaperStephen Mann

by Patrice Burnside, on 28-Oct-2017 15:10:00

Looking to introduce Enterprise Service Management (ESM) to the masses? Better be sure your first words aren't misinterpreted as 'blah, blah, blah'... Of course, communication is as much about context …

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by Patrice Burnside, on 27-Oct-2017 15:12:00

If you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the human side of …

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Topics:ESMWhitepaperStephen Mann

by Patrice Burnside, on 26-Oct-2017 15:18:00

Have you heard the good news? Axios Systems have been named a'champion' in enterprise service desk software. That impartial recognition comes from Info-Tech Research Group, a full-service IT analyst firm in …

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by Patrice Burnside, on 24-Oct-2017 15:25:00

Scotland might be known worldwide for our haggis and tartan, but there’s another tremendous export that Axios are proud to be pioneers in: digital technologies. — Scotland’s award-winning current …

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