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Stephen Brunsdon

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Trend 4: Cloud First

Author: Stephen Brunsdon
Published: 26 March 2018

 Trend 3 in our 5 part series looked at Utilizing AI to save money.

This post concentrates on putting Cloud operations first, making the most of SaaS to drive efficiencies and higher productivity through leveraged ITSM.

Categories: Cloud, Blog

Trend 3: Utilizing AI to save money

Author: Stephen Brunsdon
Published: 26 March 2018

In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and a fully integrated ITOM Suite.

Categories: Automation, Blog

Trend 2: Secure your IT Services with ITOM basics

Author: Stephen Brunsdon
Published: 26 March 2018

In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced costs within your organization.

Categories: assyst, ITOM, Blog

Trend 1: Integrating ITSM and ITOM

Author: Stephen Brunsdon
Published: 26 March 2018

The increased importance of “go-faster” mentality in IT Operations means that teams need to adapt to new ways of working whilst keeping an eye on operations and assets.

Categories: ITOM, ITSM, Blog

Trend 5: Optimizing a Digital Workplace

Author: Stephen Brunsdon
Published: 26 March 2018

The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization.

Categories: Blog, Digital Workplace

SaaS ITSM Software – Value without the overheads

Author: Stephen Brunsdon
Published: 20 February 2018

With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist in large organizations without some level of...

Categories: SaaS

Improving IT Maturity: "Business Partner" and Beyond

Author: Stephen Brunsdon
Published: 05 February 2018

In our previous blog post, Improving IT Maturity – Moving from “Service-aligned to Business Partner”, we looked at level-4 (Service-aligned) organizations and how they can take a step up the IT maturity ladder to level 5 (Business Partner).

Categories: IT Maturity

Improving IT Maturity: Moving from "Service-Aligned" to Business Partner"

Author: Stephen Brunsdon
Published: 29 January 2018

In our previous blog post, Improving IT Maturity – Moving from “Proactive” to “Service-Aligned”, we looked at level-3 (Proactive) organizations and how they can take a step up the IT maturity ladder to level 4 (Service-aligned).

Categories: IT Maturity

Improving IT Maturity: Moving from "Proactive" to "Service-aligned"

Author: Stephen Brunsdon
Published: 17 January 2018

In our previous blog post, Improving IT Maturity – Moving from “Committed” to “Proactive”, we looked at level 2 (Committed) organizations and how they can step up the IT maturity ladder to level 3 (Proactive).

Categories: IT Maturity

Improving IT Maturity: Moving from "Committed" to "Proactive"

Author: Stephen Brunsdon
Published: 16 January 2018

In our previous blog post, Improving IT Maturity – Moving from “Awareness” to “Committed”, we looked at level-1 organizations and how they can take a step up the IT maturity ladder to level 2 (Committed).

Categories: IT Maturity

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