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Stephen Brunsdon

Recent Posts by Stephen Brunsdon:

by Stephen Brunsdon, on 06-Apr-2019 17:00:00

The transformational benefits of Enterprise Service Management (ESM) extend well beyond IT itself, delivering tangible improvements in the way departments such as Facilities, Finance and Human Resources (HR) operate day-to-day …

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by Stephen Brunsdon, on 18-Dec-2018 15:58:34

The mass migration to Windows 10 is already well underway for a lot of organizations, but is yours ready to make the all-important switch? For IT teams, the thought of …

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Topics:ITOMCloudSAM

by Stephen Brunsdon, on 26-Oct-2018 16:00:00

Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies …

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Topics:ITSMESMAnalystReplacement

by Stephen Brunsdon, on 17-Oct-2018 13:00:00

You can’t simply switch one system on and switch off the others. Rapid consolidations rarely end well; people will abandon the change and drift back to the way they used …

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Topics:ITSM

by Stephen Brunsdon, on 16-Oct-2018 11:00:00

To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset. People in the organization will think they know what …

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Topics:ITSM

by Stephen Brunsdon, on 31-Aug-2018 13:20:00

With some organizations making almost 30 acquisitions last year, the complexity can become overwhelming. Once the dust has settled, the IT department can end up with a handful of IT …

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Topics:ITSM

by Stephen Brunsdon, on 24-Jul-2018 14:00:00

Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap. Before you can …

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Topics:ITSM

by Stephen Brunsdon, on 17-Jul-2018 09:58:17

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts. Here are some reasons why …

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Topics:ITSM

by Stephen Brunsdon, on 26-Apr-2018 11:38:49

How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey. Written by Rory Canavan, SAM Charter If, like me, you are a nerd for …

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Topics:ITOMITSMSAMSAM Charter

by Stephen Brunsdon, on 26-Apr-2018 11:38:45

Written by Rory Canavan, SAM Charter The professional silos that have sprung up in IT, resulting from the focus of attention demanded to take Information Security, Service Management or Software Asset …

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Topics:ITOMITSMSAMSAM Charter