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Axios blog

Axios Blog

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Stephen Brunsdon

Recent Posts

ITSM tool consolidation: plan your approach

Author: Stephen Brunsdon
Published: 17 October 2018
Categories: ITSM

ITSM tool consolidation: asking the right questions

Author: Stephen Brunsdon
Published: 16 October 2018

To prepare for any redundant technology consolidation, it is vital to understand the landscape; to study the ecosystem of each toolset.

People in the organization will think they know what is going on, but assumptions can be dangerous. In a...

Categories: ITSM

6 Steps for Consolidating Multiple ITSM Tools

Author: Stephen Brunsdon
Published: 31 August 2018
Categories: ITSM

ITSM toolset consolidation: consolidating what?

Author: Stephen Brunsdon
Published: 24 July 2018

Consolidating multiple systems isn’t just about removing redundant technology. Each has its own ecosystem of IT people and processes (and sometimes end user communities)—many of which overlap.

Categories: ITSM

Why consolidate your ITSM toolset?

Author: Stephen Brunsdon
Published: 17 July 2018

Whatever the reason an organization has acquired a tangle of ITSM tools, the symptoms are the same: duplication of data, processes, admin, integration and upgrade efforts.

Categories: ITSM

Create and Maintain a Supported Software Catalog

Author: Stephen Brunsdon
Published: 26 April 2018

How mature are your Software Asset Management operations? Find out for yourself with our complimentary assessment survey.

Categories: SAM Charter, SAM, ITOM, ITSM

Support & Maintenance Review

Author: Stephen Brunsdon
Published: 26 April 2018
Categories: SAM Charter, SAM, ITOM, ITSM

KPIs in SAM

Author: Stephen Brunsdon
Published: 26 April 2018
Categories: SAM Charter, SAM, ITOM, ITSM

The Bermuda Triangle of SAM

Author: Stephen Brunsdon
Published: 26 April 2018

Written by Rory Canavan, SAM Charter

Categories: ITOM, ITSM, SAM

Joiners, Movers and Leavers & SAM

Author: Stephen Brunsdon
Published: 26 April 2018

Written by Rory Canavan, SAM Charter

Categories: SAM, ITOM, ITSM, SAM Charter

Latest 5 articles