Stephen Brunsdon

Recent Posts by Stephen Brunsdon:

by Stephen Brunsdon, on 26-Apr-2018 11:38:36

Written by Rory Canavan, SAM Charter While I was acclimatizing to life after the RN, I spent four years at the University of Plymouth studying Computing & Informatics. The primary goal …

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by Stephen Brunsdon, on 26-Apr-2018 11:38:25

Written by Rory Canavan, SAM Charter If you have adopted a service management framework that is feed-forward in nature and driven by stringent KPIs to have hardware and software assets …

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by Stephen Brunsdon, on 26-Mar-2018 07:00:00

Trend 3 in our 5 part series looked at Utilizing AI to save money. This post concentrates on putting Cloud operations first, making the most of SaaS to drive efficiencies …

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by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and …

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by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced …

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by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization. A Digital Workplace is brought to …

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Topics:BlogDigital Workplace

by Stephen Brunsdon, on 20-Feb-2018 17:12:34

With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist …

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by Stephen Brunsdon, on 08-Dec-2017 11:12:00

Click image to enlarge The importance of being able to effectively manage compliance within a large organization isn’t lost on the vast majority of the ITSM industry. But is achieving …

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by Stephen Brunsdon, on 07-Dec-2017 10:24:00

It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the …

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Topics:assystITSMIT SecurityITAMVideo

by Stephen Brunsdon, on 06-Dec-2017 11:53:00

Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet …

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Topics:InfographicITSMChallengesIT MaturityKnowledge Management

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