Is 2017 the time for service unification?
by Stephen Brunsdon, on 29-Nov-2017 12:30:00
After almost 30 years of evolution in service management we appear at last to be on the precipice of revolution.
With competing pressures on CIOs to deliver greater efficiencies, business alignment, act increasingly as a broker whilst delivering an experience capable of meeting rampant service expectations – the requirement to do more with less has never been greater.
There is no single panacea, no single silver bullet – the secret lies in joining all service systems together, unifying the previous silos of ITSM, ITAM, ESM and SIAM to create a cohesive whole.
With the world of ITIL® colliding increasingly with other principles, such as Agile, and with methodologies - such as service value chains and Commitment Based Management - coalescing, the transformational value that service management can deliver has never been greater nor more complex.
Whether you are planning further service evolution or a full revolution this year, we have brought together the very best resources in service management, with contributions from major global analysts, customers, itSMF and, of course, our range of in-house experts fresh from delivering projects across the globe.
Visit our service leaders’ library to access all of the latest resources to evolve you service management capability.