We’ve all heard the adage “Nobody Ever Got Fired for Buying IBM.” Now this may have been true a decade or two ago, but not any longer. IT managers are tired of the mega-vendor mentality that requires a lot of time and money to integrate, customize, hire a consultant, take a year to implement, see minimal results, try to upgrade (fail) rip and replace, repeat. In fact, I recently spoke with an IT manager regarding an upgrade of a framework vendor’s ITSM solution. When asked to map out a project plan, he indicated:
- False sense of hope
- Unwelcome sense of reality
- Quit your job
- Go fishing
Now is not the time to go fishing! IT wants solutions that will integrate into the current environment, seamlessly, quickly and effectively and they want results in the form of return on investment. They want the assurances that their investments will not cause more headaches, nor will the technology be discontinued or impossible to upgrade. There are solutions to avoiding the constant headaches associated with framework implementations. In the series of blog posts to follow, I’m going to outline the top 5 upgrade headaches and how to avoid them. We’ll touch on:
- Application complexity
- Migrating customizations and integrations
- Withdrawn support and solution sun-setting
- Too little, too late
- Version incompatibility – multi-stage upgrades
I’ll discuss real-world examples of success and why sometimes selecting a best-of-breed just makes more sense. And trust me, you won’t get fired for NOT buying IBM, Service-Now, BMC or HP or CA… If you have questions or don’t want to wait to learn more, please view our whitepapers that discuss a variety of IT headaches as well as what to consider when buying an ITSM Tool, how to achieve immediate cost savings and the Cloud’s impact on ITSM. Or, if you’d like to see how we work, request a free trial.
About Axios Systems Since 1988, Axios Systems has been committed to innovation by providing rapid deployment of IT Service Management (ITSM) software. With teams in 22 locations globally and over 1,000 successful customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM. Axios’s enterprise ITSM software, assyst, is purpose-built, designed to transform IT departments from technology-focused cost centers into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges. Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information about Axios Systems, please visit our website, Twitter or YouTube channel.