by Markos Symeonides, on 23-Jul-2020 17:18:22
by Markos Symeonides, on 23-Jul-2020 17:18:22
In our recent webinar, 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed the audience of IT leaders and professionals to ask if they find it difficult to recruit, train, and retain the right service desk staff.
Almost two thirds (64%), agreed that it is difficult to get good service desk agents to join and stay. 18% disagreed. A further 18% said they outsourced their service desk capabilities, meaning recruitment, training, and retention wasn't a direct issue for them.
Do you agree? Join our quick survey below...
Does your IT organization find it difficult to find and keep good service desk analysts?
— Axios Systems ⚡ (@Axios_Systems) July 23, 2020
Please RT for a bigger sample#servicedesk #itsm
Enterprise Service Management
IT Operations Management