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by Stephen Brunsdon, on 26-Apr-2018 11:38:40

Written by Rory Canavan, SAM Charter I was lucky enough to be invited recently to speak at the SDI Conference in Birmingham, UK, alongside Kylie Fowler (Thank you to Stephen Mann …

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Topics:SAM CharterSAMITOMITSM

by Stephen Brunsdon, on 26-Apr-2018 11:38:36

Written by Rory Canavan, SAM Charter While I was acclimatizing to life after the RN, I spent four years at the University of Plymouth studying Computing & Informatics. The primary goal …

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Topics:ITOMITSMSAM

by Stephen Brunsdon, on 26-Apr-2018 11:38:25

Written by Rory Canavan, SAM Charter If you have adopted a service management framework that is feed-forward in nature and driven by stringent KPIs to have hardware and software assets …

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Topics:SAMITOMITSMSAM Charter

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

Trend 3 in our 5 part series looked at Utilizing AI to save money. This post concentrates on putting Cloud operations first, making the most of SaaS to drive efficiencies …

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Topics:BlogCloud

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and …

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Topics:BlogAutomation

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced …

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Topics:ITOMassystBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The increased importance of “go-faster” mentality in IT Operations means that teams need to adapt to new ways of working whilst keeping an eye on operations and assets. An integrated …

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Topics:ITOMITSMBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization. A Digital Workplace is brought to …

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Topics:BlogDigital Workplace

by Stephen Brunsdon, on 20-Feb-2018 17:12:34

With IT shops under increasing pressure to align with and ultimately integrate into the business, IT needs practical technology to support their ITSM journey. After all, service management can’t exist …

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Topics:SaaS

by Stephen Brunsdon, on 05-Feb-2018 12:17:45

In our previous blog post, Improving IT Maturity – Moving from “Service-aligned to Business Partner”, we looked at level-4 (Service-aligned) organizations and how they can take a step up the …

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Topics:IT Maturity