by Stephen Mann, on 18-Mar-2019 16:00:00

A recent ESM 101 webinar offered up a variety of insights into what ESM is, what’s driving its adoption, the benefits of successful adoption, common use case scenarios and adoption …

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Topics:ESM

by Craig Whytock, on 04-Mar-2019 13:40:00

Imagine for a second, you’re in Edinburgh on a chilly winter night. You’re looking for the best restaurant that serves haggis. You type a few keywords into your search, which …

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Topics:AIChatbot

by Martin Stewart, on 27-Feb-2019 11:35:00

After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th …

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Topics:ITIL 4

by Kirstie Lingel, on 12-Feb-2019 14:30:00

Event season is about to kick off for 2019 and we at Axios Systems are absolutely delighted to be attending one of the world’s biggest ITSM conference and exhibition shows, …

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Topics:ITOMITSMITAMPink Elephant

by Stephen Mann, on 11-Feb-2019 17:44:06

We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone …

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Topics:ITSMESMStephen MannBlog

by Stephen Brunsdon, on 18-Dec-2018 15:58:34

The mass migration to Windows 10 is already well underway for a lot of organizations, but is yours ready to make the all-important switch? For IT teams, the thought of …

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Topics:ITOMCloudSAM

by Martin Stewart, on 14-Nov-2018 17:11:11

In software development, technical debt is the future cost of picking an easy solution now over a better one that takes more time and effort to build. It’s about getting …

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Topics:AnalystReplacement

by Stephen Mann, on 30-Oct-2018 16:07:45

As discussed in our previous blog, ITSM tool use and replacement landscapes are changing all the time. Either organizations are using the same tool for years, or they are stuck …

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Topics:ITSMESMAnalystReplacement

by Stephen Brunsdon, on 26-Oct-2018 16:00:00

Believe it or not, IT service management (ITSM) tools have now been commercially available for three decades. And much has changed – technology-wise – in this time, from the technologies …

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Topics:ITSMESMAnalystReplacement

by Stephen Brunsdon, on 17-Oct-2018 13:00:00

You can’t simply switch one system on and switch off the others. Rapid consolidations rarely end well; people will abandon the change and drift back to the way they used …

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Topics:ITSM

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