Service-management relationships: are you taking them for granted?

by Patrice Burnside, on 27-Oct-2017 15:12:00

Service-management relationships: are you taking them for granted?.jpgIf you haven't yet seen it, there's still time to download your free copy of the latest Enterprise Service Management (ESM) resource, which features ideas on how to approach the human side of service management.

 In a way, it sounds funny that we should even describe it in such a way  'human'  because service management is inherently tied to the personal relationships we foster with our colleagues. It should almost just go without saying. But it can be easy to lose sight of how critical this consideration should be, and this is why we asked service management experts Stephen Mann and Rebecca Beach to offer some insights on the topic. 

 Service management is all about revolutionizing the way we conduct business. Being more thoughtful, more strategic, more organized, more accountable. It's certainly not just an area for IT to be concerned with. It's a way of working more intelligently, regardless of which team you call home (Finance, Facilities, HR, etc.).

 As a business proposition, ESM may very likely originate from IT leadership. But for it to work, it requires the willing participation and involvement of each person who delivers and requests business services. And that's where relationship management plays a vital role.

 So, if you're thinking of taking baby steps in the direction of better service management, or if you have a grand vision for implementation, be sure to take a quick look at this publication. Because if you get the people-side of such a project wrong, chances are the dream for better service management will remain just that: nothing but a dream (albeit a nice one).

 Get the guide to better relationships in service management



Topics:ESMWhitepaperStephen Mann


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