Sharing knowledge and boosting customer experience: Next stop, peer-to-peer?
by Stephen Brunsdon, on 18-Nov-2017 13:28:00
How equipped is your organization to reflect a knowledge-sharing culture in IT support? It is an intriguing question when considering when to adopt a peer-to-peer support strategy, and one that doesn’t always have a clear cut answer.
Every IT Manager knows the advantages of sharing knowledge. It is essential to driving down the amount of service calls received, increasing efficiency, problem resolution and ultimately, improving the customer experience.
Discover how to improve the IT customer experience for your organization in our whitepaper: