Social Knowledge Management
by Dr Nigel Martin, on 23-Oct-2017 15:26:00
Capture versus Creation
When thinking about knowledge management, the traditional approach is to think about the processes you will need to create knowledge content. How do you squeeze knowledge out of subject matter experts? How do you validate and refine content for publication? The intention is good, but centralized authoring doesn’t work. The people with the most valuable knowledge are always busy by default. They don’t have time to continually “feed” a knowledge base, even if pushing knowledge downstream does free up more of their time in the long run. It’s another example of operations standing in the way of improvement.