by Stephen Brunsdon, on 26-Mar-2018 07:00:00
In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced …
Read Storyby Stephen Brunsdon, on 08-Dec-2017 11:12:00
Click image to enlarge The importance of being able to effectively manage compliance within a large organization isn’t lost on the vast majority of the ITSM industry. But is achieving …
Read Storyby Stephen Brunsdon, on 07-Dec-2017 10:24:00
It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the …
Read Storyby Stephen Brunsdon, on 21-Nov-2017 13:16:00
One of the most important constants of the ITSM market is evolution. As a heavily dynamic industry, IT relies on forecasts, trends and research statistics to ensure customer requirements are …
Read Storyby Markos Symeonides, on 10-Sep-2017 17:15:00
Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …
Read Storyby Markos Symeonides, on 29-Aug-2017 17:31:00
John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that …
Read Storyby Markos Symeonides, on 23-Aug-2017 15:23:00
Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to …
Read Storyby Markos Symeonides, on 16-Aug-2017 10:03:00
As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that …
Read Story