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Axios Blog / assyst

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced …

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Topics:ITOMassystBlog

by Stephen Brunsdon, on 08-Dec-2017 11:12:00

Click image to enlarge The importance of being able to effectively manage compliance within a large organization isn’t lost on the vast majority of the ITSM industry. But is achieving …

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Topics:InfographicassystITOMCompliance

by Stephen Brunsdon, on 07-Dec-2017 10:24:00

It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the …

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Topics:VideoIT SecurityITSMITAMassyst

by Stephen Brunsdon, on 21-Nov-2017 13:16:00

One of the most important constants of the ITSM market is evolution. As a heavily dynamic industry, IT relies on forecasts, trends and research statistics to ensure customer requirements are …

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Topics:VideoITSMassyst

by Markos Symeonides, on 10-Sep-2017 17:15:00

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …

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Topics:InfographicReplacementassyst

by Markos Symeonides, on 29-Aug-2017 17:31:00

John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that …

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Topics:AnalystGartner MQService Catalogassyst

by Markos Symeonides, on 23-Aug-2017 15:23:00

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to …

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Topics:InsightsSaaSITSMassyst

by Markos Symeonides, on 16-Aug-2017 10:03:00

As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that …

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Topics:InsightsassystSocial IT Management