Axios Blog / assyst

In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced …

Click image to enlarge The importance of being able to effectively manage compliance within a large organization isn’t lost on the vast majority of the ITSM industry. But is achieving …

It’s hard to ignore the plight of modern-day IT, particularly among large global organizations. The surge in security breaches, license infringements and malware affecting businesses has been well-documented in the …

One of the most important constants of the ITSM market is evolution. As a heavily dynamic industry, IT relies on forecasts, trends and research statistics to ensure customer requirements are …

Research from Forrester indicates that 2 out of 3 business users are unhappy with what they get from IT, and 1 in 3 IT people are unhappy with their ITSM …

John Weathington, President of Excellent Management Systems, recently posted a blog entitled IT service catalog best practices: Is not having one key to better IT? In it, he discusses the premise that …

Are IT departments in the “always-behind business?” In Thornton May’s latest article in Computerworld, he reports that most CIOs he comes across feel this way, and are under enormous pressure to …

As social media becomes more engrained into the everyday life of the consumer, it is also becoming more pervasive within the enterprise as a means to capture pertinent data that …