Axios Blog / Automation

by Markos Symeonides, on 26-Jun-2020 15:00:00

This is article 8 in a series of 8. Read article 1 in the series here. The Challenge Technology is key to providing better IT support in large organizations, yet many service desks suffer from …

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Topics:ITSMChallengesService DeskAutomationInformation and technologysoftwareTools

by Markos Symeonides, on 18-Jun-2020 15:00:00

This is article 2 in a series of 8. Go to number 1 in the series here. The Challenge A high volume of calls is the number one headache for …

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Topics:ITSMSelf-ServiceService DeskAutomationanalytics

by Martin Stewart, on 23-Mar-2020 15:45:00

IT environments are complex and fragmented There is no doubt that organizations today struggle with the complexity of their IT environments. Under pressure to provide more (and better) IT services to their …

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Topics:AutomationIntegrationIT Service ManagementUnified IT

by Laura Herr, on 09-Jan-2020 16:01:52

Software license compliance and optimization is founded on knowing what you use According to an ITAM Review survey, 85% of organizations are over-licensed1. In other words, these organizations own more …

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Topics:ITOMAutomationSAM

by Martin Stewart, on 09-Oct-2019 11:12:08

AI was definitely the main theme at this year’s Microsoft Future Decoded event in London’s Docklands, with plenty of discussion around how organizations should approach the application of AI—but also …

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Topics:TrendsStrategyAutomationAIChatbot

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and …

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Topics:AutomationBlog

by Dr Nigel Martin, on 06-Oct-2017 16:18:00

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If …

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Topics:InfographicESMSelf-ServiceAutomationCustomer Satisfaction

by Martin Stewart, on 02-Oct-2017 16:42:00

To continue with the theme of Enterprise Service Management (ESM), this week we look at the opportunities it presents to IT. The IT department is a center for service management …

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Topics:ESMWhitepaperStrategyAutomation

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