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ITSM Best Practice - Driving Efficiencies

Author: Dr Nigel Martin
Published: 06 October 2017

Service Management best practice must deliver tangible business benefits. In the second of our infographics we have highlighted the successes you can achieve with the right service management solution. If you missed our first infographic on...

Enterprise Service Management - The opportunity for IT

Author: Martin Stewart
Published: 02 October 2017
To continue with the theme of Enterprise Service Managemen t (ESM), this week we look at the opportunities it presents to IT.

 The IT department is a center for service management excellence within the business. IT is the most complex service...

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