Axios Blog / Blog

by Markos Symeonides, on 24-Jun-2020 15:00:00

This is article 6 in a series of 8. Read article 1 in the series here. The Challenge The service desk is the face of IT—and for many IT customers, the only …

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Topics:ITSMService DeskBlogit customer experience

by Markos Symeonides, on 19-Jun-2020 15:00:00

This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When the phone rings, the service desk needs to fix the …

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Topics:ITSMChallengesService DeskBlogfirst time fixshift left

by Stephen Mann, on 11-Feb-2019 17:44:06

We often struggle in life because someone assumes that we know more than we do. Or because we’re “late to the party,” when we have to join in with everyone …

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Topics:ITSMESMStephen MannBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

Trend 3 in our 5 part series looked at Utilizing AI to save money. This post concentrates on putting Cloud operations first, making the most of SaaS to drive efficiencies …

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Topics:CloudBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, “Secure your IT Services with ITOM basics”, we looked at how your organization can protect its IT assets through a comprehensive IT Security plan and …

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Topics:AutomationBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

In our previous blog post, Integrating ITSM and ITOM, we discussed the importance of integrating IT Service Management and IT Operations Management in unlocking greater visibility, increased productivity and reduced …

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Topics:assystITOMBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The increased importance of “go-faster” mentality in IT Operations means that teams need to adapt to new ways of working whilst keeping an eye on operations and assets. An integrated …

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Topics:ITOMITSMBlog

by Stephen Brunsdon, on 26-Mar-2018 07:00:00

The final part in our blog series concentrates on optimizing a Digital Workplace and creating an agile environment which improves communication throughout your organization. A Digital Workplace is brought to …

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Topics:BlogDigital Workplace

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