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Axios Blog / Briefing Paper

by Dr Nigel Martin, on 14-Oct-2017 15:55:00

In our final blog post on the theme of the 5 big strategic ITSM challenges for 2015, we take a look at the Enterprise Internet of Things. The Internet of …

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Topics:WhitepaperTrendsInternet of ThingsBriefing Paper

by Dr Nigel Martin, on 13-Oct-2017 15:59:00

Enterprise Service Management will be one of the 5 big strategic ITSM challenges for 2015. IT isn’t the only service provider to the business. HR, Facilities Management, Procurement, Administration, Legal and …

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Topics:WhitepaperTrendsESMBriefing Paper

by Dr Nigel Martin, on 12-Oct-2017 16:02:00

This week, still on the theme of the 5 big strategic ITSM challenges for 2015, we focus on improving the end user experience. Customer satisfaction is the key to building …

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Topics:WhitepaperTrendsUser ExperienceBriefing Paper

by Dr Nigel Martin, on 11-Oct-2017 16:07:00

Continuing the theme of the 5 big strategic ITSM challenges for 2015, this week, we take a look at business-IT convergence. For years, there has been talk about business-IT alignment - …

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Topics:WhitepaperTrendsESMBriefing Paper

by Dr Nigel Martin, on 10-Oct-2017 16:08:00

Over the coming weeks we’ll be looking at the 5 big strategic ITSM challenges for 2015. This week, we ask ‘How can central IT stay relevant to the business?’ Staying …

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Topics:WhitepaperTrendsITSMBriefing Paper

by Dr Nigel Martin, on 09-Oct-2017 16:11:00

How technology, business and consumer mega-trends are impacting service management in 2015 Digitalization is creating major changes in the world of business today. Business models are changing. IT customer expectations …

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Topics:WhitepaperTrendsITSMBriefing Paper