Our collection of informative whitepapers provide clarity on the ways you can combat some of the leading ITSM challenges facing the industry this year. In following these practices, organizations can better deliver service excellence while aligning...
ITSM Whitepapers: overcoming ITSM headaches in 2017
Author:
Stephen Brunsdon
Published:
02 December 2017
Best of ITSM: the 9 most popular topics of 2016
Author:
Stephen Brunsdon
Published:
27 November 2017
2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from...
It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail1. Building an effective IT business case can align a project with the actual business...
Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?
Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]
4 podcasts + PDFs to help improve your ITSM strategy
Author:
Patrice Burnside
Published:
02 November 2017
If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes....
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable...