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Axios blog

Axios Blog

Latest Articles

ITSM Whitepapers: overcoming ITSM headaches in 2017

Author: Stephen Brunsdon
Published: 02 December 2017

Our collection of informative whitepapers provide clarity on the ways you can combat some of the leading ITSM challenges facing the industry this year. In following these practices, organizations can better deliver service excellence while aligning...

Best of ITSM: the 9 most popular topics of 2016

Author: Stephen Brunsdon
Published: 27 November 2017

2016 may be winding down for many, but the ITSM industry never stops evolving. With a New Year of continued innovation and development just around the corner, now is the perfect time to reflect on the best resources from the past 12 months from...

Is your IT business case doomed to fail?

Author: Stephen Brunsdon
Published: 24 November 2017

It may come as a surprise to you that despite global IT spending lying at a staggering $3.4 trillion USD, more than half of projects across organizations fail1. Building an effective IT business case can align a project with the actual business...

How to write an IT business case

Author: Patrice Burnside
Published: 09 November 2017

Have you started writing an IT business case? Or have you already produced a business case for IT innovation, but want to ensure you've covered all your bases?

9 areas for service management improvement

Author: Patrice Burnside
Published: 08 November 2017

Did you know? On average, strategic CIOs earn $167,000 more than functional CIOs.[1]

4 podcasts + PDFs to help improve your ITSM strategy

Author: Patrice Burnside
Published: 02 November 2017

If there's one thing everyone in the service management community has in common, it's how incredibly busy we are, day in, day out. On the one hand, we are fortunate to enjoy a virtually endless amount of opportunity to optimize business processes....

Building a business case for IT investment

Author: Dr Nigel Martin
Published: 21 October 2017
Many businesses today aren’t just supported by technology – they’re defined by technology. In digitally-defined companies like Facebook and Amazon, the ROI of technology is indisputable, yet most organizations have been stung by very memorable...

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