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Axios Blog / Case Study

by Stephen Brunsdon, on 04-Dec-2017 11:55:00

Until now, much of our knowledge about Service Integration and Management (SIAM) has been largely theoretical, with few practical use cases to analyse. Our latest case study on Italy’s largest …

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Topics:WhitepapersCase StudySIAMITSMF

by Stephen Brunsdon, on 16-Nov-2017 13:38:00

Tired of low response times and resolution rates, poor communication and service interruptions? There’s no need to get too worked up over it. While it is true that these aspects …

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Topics:Case StudyITILSelf-ServiceCMDB

by Patrice Burnside, on 13-Nov-2017 13:54:00

Looking for opportunities to increase your IT maturity? It's a long-term process, no doubt. But there are plenty of incremental steps you can take to progress your organizational goals. To …

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Topics:Case StudyIT MaturitySelf-Service