Axios Blog / Challenges

by Markos Symeonides, on 15-Jul-2020 14:00:00

IT customers' expectations are influenced by their consumer-life experiences. They expect a range of options for communicating with retailers, service suppliers and government organizations so that they can choose the …

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Topics:Self-ServiceChallengesService DeskCustomer Satisfactionit customer experienceOmnichannel

by Markos Symeonides, on 14-Jul-2020 14:30:00

In our recent webinar 7 Critical Success Factors for an Effective and Efficient Service Desk, we surveyed attendees about the #1 thing that annoyed IT customers. The results were interesting …

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Topics:Self-ServiceChallengesService DeskCustomer Satisfactionit customer experience

by Markos Symeonides, on 26-Jun-2020 15:00:00

This is article 8 in a series of 8. Read article 1 in the series here. The Challenge Technology is key to providing better IT support in large organizations, yet many service desks suffer from …

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Topics:ITSMChallengesService DeskAutomationInformation and technologysoftwareTools

by Markos Symeonides, on 19-Jun-2020 15:00:00

This is article 3 in a series of 8. Go to article 1 in the series here. The Challenge When the phone rings, the service desk needs to fix the …

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Topics:ITSMChallengesService DeskBlogfirst time fixshift left

by Stephen Brunsdon, on 06-Dec-2017 11:53:00

Summer is the busiest time of the year for the ITSM industry, and we at Axios are no different. The great news about this is that we get to meet …

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Topics:InfographicITSMChallengesIT MaturityKnowledge Management

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