by Markos Symeonides, on 23-Jun-2020 15:00:00
This is article 5 in a series of 8. Read article 1 in the series here. The Challenge Where business prioritization is about doing the right things in the right …
Read Storyby Stephen Mann, on 16-Dec-2019 11:00:00
Enterprise service management – “the use of IT service management (ITSM) principles and capabilities in other business areas to improve performance, service, and outcomes” – has now achieved a level …
Read Storyby Markos Symeonides, on 24-Jul-2019 09:48:00
One of the key themes we have seen over the last few years is that a large proportion of customers are considering Enterprise Service Management as a solution to a number …
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