by Chris Burnside, on 24-Jul-2019 09:48:00
One of the key themes we have seen over the last few years is that a large proportion of customers are considering Enterprise Service Management as a solution to a number …
Read Storyby Stephen Mann, on 30-May-2019 11:00:00
Enterprise service management – “the use of IT service management (ITSM) principles and capabilities in other business areas to improve performance, service, and outcomes” – has now achieved a level …
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