Axios Blog / Chatbot

by Markos Symeonides, on 08-Feb-2021 13:15:00

A major manufacturer replaces ServiceNow with assyst to create a better service desk. 🕙 4m Customer Profile Multi-billion dollar manufacturer with over 6,000 staff and 100+ sites across 15 countries …

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Topics:ITSMITILSelf-ServiceKnowledge ManagementService CatalogChatbotOmnichannelCustomer Success Story

by Markos Symeonides, on 26-Jan-2021 13:42:42

Research from EMA shows 7% of IT people don't make a distinction between Virtual Agents and AI bots—but there are differences. To make quick progress with AI in ITSM, you …

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Topics:ITSMService DeskAIChatbotOmnichannelAITSMVirtual AgentArtificial Intelligence

by Markos Symeonides, on 10-Sep-2020 15:45:00

A service desk chatbot feeds on data. The more data you feed it, the more it can do—increasing value for customers and reducing costs for IT. Seamless integration into your …

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Topics:ITSMUser ExperienceService CatalogService DeskITIL 4ChatbotOmnichannelROI

by Markos Symeonides, on 09-Sep-2020 15:15:00

Service Desk Chatbots are gaining traction in organizations that want the economies of scale that autonomous digital interaction can deliver. A successful chatbot implementation relies on the right approach. As …

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Topics:ITSMUser ExperienceService DeskITIL 4ChatbotOmnichannelROI

by Markos Symeonides, on 07-Sep-2020 14:00:00

Omnichannel ITSM and AITSM both rely on one common factor: A unified view of service management. If you want to boost operational efficiency with AI/analytics and transform the IT customer …

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Topics:ITSMUser ExperienceSelf-ServiceChatbotOmnichannelMultichannelCost

by Markos Symeonides, on 02-Sep-2020 16:17:03

If you start with the right approach and the right technology, it's easy to create an efficient and effective omnichannel service experience which boosts customer satisfaction and reduces costs. Part …

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Topics:User ExperienceSelf-ServiceChatbotOmnichannelMultichannelCost

by Markos Symeonides, on 31-Aug-2020 13:15:00

Find out how omnichannel ITSM can transform the customer experience, help your service desk get more done, AND slash operational costs—at the same time. Part of our Omnichannel ITSM series. 🕙 …

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Topics:User ExperienceSelf-ServiceChatbotOmnichannelMultichannelVelocityCost

by Markos Symeonides, on 09-Jul-2020 14:00:00

Research from Microsoft shows that over half (56%) of organizations are doing something with AI, yet only 24% of business leaders say they have a defined AI strategy. Most organizations …

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Topics:ITILService DeskInnovationAIChatbotFocus on value

by Markos Symeonides, on 08-Jul-2020 14:30:00

Think of a chatbot as the engine and support knowledge as the fuel. A service desk chatbot can be quick to deploy and free up 30% of your support capacityif …

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Topics:Knowledge ManagementService DeskAIChatbot

by Markos Symeonides, on 07-Jul-2020 14:00:00

A chatbot can look after 30% of a service desk's tickets, giving human agents more time to focus on solving the big challenges that make a real difference. When you …

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Topics:Knowledge ManagementService DeskAIChatbotSLAWell-being

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